Exeter Handkerchief Co — Local services in Exeter

FABREZE PLEASE!! - if the the WAFT of MOLD and MILDEW do not make you stop, turn around and leave, the arrogant, rude, patronizing liar of an owner - Andrew - who has a very difficult relationship with facts and the truth will surely make you run! In December we delivered to this establishment over 2 dozen pieces and $5000 worth of fabric bought at Harry Zarin's in NYC. These were the entire contents of a home on Ocean Blvd in Rye. Fast talkin' Andrew refused to provide an invoice with scope of work providing details for the work. He likes to keep his customers in the gray zone so he is free to rip them off! We asked repeatedly for paperwork his answer was, "this is New Hampshire, we don't do invoices." The Three Card Monty con job was set in works. The NH State Department will not be too happy to know this is how he conducts his business. After paying $14,000 including additional $1000 for storage and receiving the first 6 pieces we found the work was terrible and unacceptable - he even charged us for our own fabric. There were pins sticking out of the furniture to the point it made fingers bleed on the fabric, some pieces were lumpy and not taught, other pieces had loose hems that weren't pinned or stapled and some pieces had absolutely no foam padding whatsoever and will need to be reupholstered yet again. The final act was seeing Andy help himself to our fabrics. On Thursday, July 28 we went to the shop to access the situation and again Andy was holding claim to our fabric. This was an entire collection of fabric bought for a home and he was taking entire rolls and claiming they were his. As i said to him "what are you doing with our fabric?", he just whisked 2 rolls away. We immediately made arrangements to remove all of our furniture and the rest of our fabric that he did not steal from us. His claim is that "he does not know where the fabric went?" Albeit, he removed them right in front of me, I saw him physically remove the fabric to clearly use for other purposes. He suggested we pick any other fabric. His fabrics are garbage, the place is filthy, old buildings do not need to be dirty, smelly with mice droppings everywhere. This place is a dump. We have filed a formal complaint with the Office of the Consumer Advocate, the Department of Health and Human Services and the National Upholstery Association. My parting words to this flim flam scam artist was "you clearly lost sight of your work here. Your product is delicate fabric and other people's furniture and you treat them as well as your clients like garbage." Consumer beware because this was a high stakes rip off! The bottom line is we will need to redo at least 2 of the pieces he delivered and we have repeatedly asked him to return our fabric and all we...

After the closing of my beloved Joanne’s Fabric, I was in search of another store. I had heard of The Handkerchief factory many times but had never visited. My husband and I decided to take the 1 hour drive to check it out today Five minutes on the first floor and my husband was ready to bolt (no pun intended!) The place stunk of mold and most fabrics appeared outdated. I was under a deadline to get the fabric I needed , so convinced him to do a quick run through the second and third floor. As we were ascending to the second floor, we could hear a man talking rather loudly and saw that he was behind the counter talking to an elderly lady. He was so loud that we couldn’t help but hear what he was saying. She was soft spoken. The gist of the conversation had to do with the woman feeling like she got hyped out of $250 on a job that was done. The conversation became more and more heated on his end to the point that he was yelling and dropping F Bombs on this poor woman. Needless to say , we never got to the 3rd floor! We bolted!! Please do not support this establishment. After reading reviews, it seems this owner has a nefarious reputation for rudeness, disrespect, anger, lying, possible scamming, lack of human decency and in one account even assault. Please stay away. Thanks for...

Had a most unpleasant exchange with the person servicing the customer service desk; I wanted to ask if they did repair work; he overheard me talking to a floor associate and interrupted us and told her in a very condescending and inappropriate tone that she was "not allowed" to talk to me about anything customer service related. Cleary he needs training in customer service. I have been a customer for 35 years but will tell all my friends to go elsewhere. Oh, and even though it says they repair, he boldy told me they DO NOT do repairs..they are already booking until June and July. Secondly, their company did the job in the first place and the fabric pulled away as soon as someone sat in the chair. I was told because I didn't bring it in right away they would not repair it. I will find someone else to repair, it is not a big deal, but the way he talked to me and his associate was a very big deal. As I expressed my disappointment while walking away he "warned" the floor associate not...