GameStop — Local services in Fargo

Either stock your stores or deal with empty shelves. Every time I go in there and ask for something off the wall, “Sorry we actually don’t have any in stock.” Okay so if it’s not in stock, take it off the wall. I don’t care if it’s an online only item or not, if I can’t buy it in the store after seeing it on the wall, don’t display it. I also asked if they just weren’t allowed to order more, ya know cause it’s a game store why wouldn’t you keep stock? And they basically told me they weren’t. I walked out the door and ordered what I was looking for for half the price and I’ll get it within 2 days from amazon. You’re telling me a gaming business can’t get some stock from amazon if no one else is selling to you? Also a few months back when I went in for a pre order, I told the guy 3 times, (3!) no I didn’t want to renew my membership that day. Payday was a few days away, I was just trying to get the preorder reserved. But he still forced me to renew it. Making, cause my choice clearly meant nothing to him, me pay more when I told the guy no. The only staff member that’s good there is the lady who was a manager within the last year. I don’t go there often enough so idk if she’s still there but the last two times I’ve gotten guys that really bring a bad reputation to the place...

I’ve never experienced such outright disrespect from someone on the clock at a customer service job. Roughly before 4:30 on June 10th I went in with my partner to help my boss, who is disabled and could not come to the store, sell an unused PlayStation 5. This gentleman barely glanced at this console, which had not even been taken out of the box since purchase, and told us he couldn’t take it because it was “unkempt.” Then proceeded to tell us to go to the location in the mall (wouldn’t they have the same policy?) We had already been there, and their scanner was down so they couldn’t take it and sent us to this location. We relayed this information to him and he said, “I don’t believe you.” I called my boss to see if she wanted to talk to the associate and maybe see what her options were. I asked if he could talk to her and after ignoring me for a couple moments he said, “no. She can call the store, though.” His tone was dismissive. He also thought it was his place to tell another customer’s kids to quiet down, which I also thought was inappropriate in the setting. Overall, I’ve never once seen someone so ill-fit for customer service. Guys like him are the reason GameStop is...

Called ahead by a couple weeks and spoke to manager. The manager informed me that they would have a certain item on stock on release day(1/17/25). Also informed me that they would wait until their 11am scheduled hours to open and would have a hard limit of 2 items per customer. I got there at about 10:40am and people were already inside so I went in and the people in line informed me the released product was already sold out because they opened the doors around 10:30 for a couple people standing outside and then allowed those couple people to purchase the entire new release stock they had before anyone else had a chance... so they basically blatantly lied and I believe they just sold the stock to people they knew early before anyone else had a chance and did not stick to their "hard limit" per customer. Absolutely ridiculous. Very angry...