GameStop — Local services in Fruit Cove

Very upset with the customer service I received. I called approximately 2 weeks ago to inquire about the Nintendo NES Classic availability. I spoke to a very nice lady, who informed me that they did have the consoles in transit. She took my name, and number, and even joked about bringing her lunch. She said the shipment was scheduled for later that day, or the next few days. I called back later that day, and spoke with a gentleman. He found the note with my name, and number, and informed me that the shipment had not yet came in. I waited two days, and called back. I spoke with the same gentleman. He remembered me, and stated that they had received the shipment, but that they had not received the console on the shipment. I waited one week, and went by the store. The same gentleman was there, and told me that they had yet to receive any of the consoles. My husband, and I just stopped in today, another week later, and spoke with a young lady. This lady was very short, and informed us that they had in fact received the NES Classic LAST week. Poor, poor customer service. I understand that this is a "hot" item. However when you are told multiple times that you will be called when something comes in store to pick up the item, and then you are pushed to the side, that is not a way to treat customers. Lying to a loyal customer is not a way to...

It’s been a long, long time since I’ve been a GameStop customer - there’s simply less need as I get older and busier. That said, visiting this store reminded me of why I miss stopping by GameStop. The folks working here took time to help me find some new games to play, and recommended some games I’d never considered. I like to think I pay attention to gaming releases, but things still slip by me. If you’re struggling to find something new, or want to try something out that you aren’t sure you’ll like, check out used titles here, you can return them if you don’t like the game.

Inventory and web navigation for GameStop is a bit of a challenge, but that comes with the territory these days as more and more gamers go digital or use gamepass. If you’re still building a physical collection,...

DO NOT BUY CONSOLES HERE!!! I had such a high respect for this store until they sold me a broken ps4. It was a present for my son’s birthday, he was so excited and so were we. After a few days we set it up and immediately had issues. He’s only been able to use it for maybe an hour total, it freezes and the controller won’t communicate to the system. We didn’t get the 7 day warranty as we trust game stop, we didn’t think they would sell broken consoles but now we know. No more hard earned money spent there. I’ll take my business elsewhere, as they refuse to make it right. I’ll buy the ps5 for my son and never look back to this place...