GameStop — Local services in Hampton

⭐ 1-Star Review

I recently had one of the worst retail experiences I’ve ever had between two GameStop locations, and I feel compelled to share what happened.

I traded in three games and received $10.50 in store credit. I then purchased two games — one for $34.99 and another for $14.99 — using my own money. However, I was sold the wrong game for my console. When I went back to the first store, an employee named Shane admitted the mistake and directed me to another GameStop to exchange it.

At the second store, things got worse. While trying to do the exchange, I witnessed a strong-arm theft — someone near me ripped something off the wall and ran out. This was extremely disturbing, and I felt unsafe and shaken. An employee named Jack was on shift, cursing and acting unprofessionally toward customers during the incident. Amid all this chaos, he gave me the $17 difference back for the correct game.

Unfortunately, the game I was given was damaged — it had visible scratches, a watermark, and no insert — and it wouldn’t even work in my console.

When I went back again (yes, again), Shane was now at the second store. I tried to return the damaged game and told him how upset and unsafe I felt during the earlier theft incident. Instead of being understanding or helpful, he dismissed my concerns and said he couldn’t process my return. Even though this all happened within one day, I was told I’d only get store credit instead of a refund — even though I originally paid in cash.

This whole ordeal involved: • Two different GameStop locations • Three separate trips • A faulty product • Unprofessional employees • And a disturbing in-store theft

I’ve been left with no working game, wasted time and gas, and a lingering feeling of being disregarded and unsafe in your stores. I’m still waiting for a proper refund and a response from corporate.

GameStop — your return policy, customer service, and in-store safety protocols need...

I called game stop to resolve an issue with my kids PS5 Controller and the person that answered was literally so pleasant. He literally had the answer for all my questions. He told me to come to the store and I explained it further more , he looked up my account, plugged in my kids PS5 controller and he came up with a Solution. I didn’t feel rushed at all , Zach Please continue to do what you do, continue to smile and provide amazing customer service. It’s rare to find genuine & kind people especially in customer service. Not only did you make me happy but you made my kids happy😩🙌🏽 Due to my protection plan I was able to get a new Controller for them. You’re awesome man!! Keep it you & I’ll definitely be back to see you Zach....

WORST Gamestop I have ever been to. They had 1 employee working who was brand new. Took 45 minutes to help 2 people in front of me, was on his personal cell phone answering calls, and texting. When I got to the counter with the Ps4 controller box I was holding for 45 minutes in line, he THEN decided to tell me they had ZERO in stock. When he clearly saw me standing there holding it and waiting THAT LONG. Terrible experience.. this establishment needs...