T-Mobile Authorized Retailer — Local services in High Point

Was not terribly impressed with the information and advice we have gotten from this store.

First and foremost, another T-Mobile store I went to said that this particular store (on Samet Dr.) one is not actually owned by T-Mobile, it is a 3rd party retailer. Take that as you will.

Second, my family has been trying to upgrade phones for everyone. My wife and I live out of state and the rest of the family lives in NC. When my family went in to upgrade, they upgraded their phones and were told that my wife would have no problem upgrading. I went to my local T-Mobile store and was told that she would not be able to upgrade because my family had used up their promotional credit.

My family went back in to see what was going on and was told that she had no idea why they wouldn't let my wife upgrade and repeated that my wife should have no problem upgrading. I went to a different local store to upgrade her phone and was told the same thing I was before (that my wife could not upgrade because the promotional balance was too low). I called this store (on Samet Dr.) and was passed to the manager who then confirmed that my wife could not upgrade.

I get possibly getting it wrong the first time as my wife was not there in person upgrading, but when a customer comes back in and says another store would not let them upgrade, I would have anticipated a little more care in looking into why instead of wasting my time sending me back out to another store.

Third, my family was told staying on sprint as opposed to switching to a T-Mobile Military plan would be cheaper in the long run because Sprint was going to switch over to T-Mobile and their rate would significantly drop. Come to find out today that that switch isn't expected to take place for another 3-4 years and switching to T-Mobile's military plan would save them 200ish dollars a month. Granted, the process to switch from a Sprint to a T-Mobile account is a pain, but still. Take it...

No idea what just happened in there! Went in to upgrade my Samsung A50 and asked the girl to compare the A32 and A52. She had no idea and called a young man out who proceeded to bash the Samsungs and tell me I should buy the Google Pixel. Nothing he told me about phone specs matched with what I had seen on the T-mobile website. They also said 4 phones on my plan had to upgraded RIGHT AWAY! BEFORE THEY CANCEL YOIR ACCOUNT AND DELETE YOUR NUMBERS! Dude threw all kinds of acronyms around that meant nothing to me and seemed to want to pressure me into a sale right then and there. Insisted the our phones would be phased out at 11:59 the night of Dec. 31st, despite letters from the carrier and their website saying our phones will work through March 2022. I humored the nonsense long enough to be sure these people DID NOT care about me as a customer and walked out. Probably going to switch carriers altogether after...

T mobile staff hung up the phone on me. I called back and asked to speak with a manager. I was lied to by said male employee and was told there was no manager there. I said ok well I would like to speak to the person in charge. I was again told they were fired last week. 5 minutes later they put the regional district manager on the phone. Imagine that! Absolutely terrible customer service and refused to help because they weren’t making a “sale”. Despite the fact that I had made necessary changes (and it showed said changes on my end) they still refused to help because they couldn’t see it on their end. Instead of calling and the district and trying to figure out the problem and troubleshoot it- they just refused to help. Will not ever go back to this t mobile store. The one in Winston off Hanes mall blvd is way more helpful and have never had any issues from them- so this is your fair warning to stay away...