Kate Spade — Local services in Honolulu

My daughter received a gift that was lovely but did not match her style and so we went in to exchange it for a different gift. I have never gone into this store as I am more of a Ross Dress for less shopper. This may have been the first time I have gone here but definitely not my last. We were dressed pretty casually as Islanders do but everyone was so very kind and helpful. They really go above and beyond and we had the most fun shopping there and the sale was fantastic and we got great deals. We ended up walking out with more than an exchange of purse but also my daughter's prom dress but for very little more due to the sale. I think I would have spent more at TJ max! There is a beautiful gold chain in there that says Aloha that I need to get next time I am at the mall. Mia helped us and she was so helpful. We were in a hurry and only had time to try on one dress and she knew exactly which one my daughter would like best and brought it over to try. It was prefect. It was also on discount so she was not just trying to sell us something expensive but she was really trying to help us find what we particularly wanted. Thank you so much Mia! Everyone else...

I have never in my life been followed so much in a store. The sales person Melissa would not leave us alone. I have been to kate spade in Toronto, NY & more and never in my life. I really wanted a souvenir from hawaii & I did purchase a wallet but that is not right to follow people like that. I felt like she thought I was going to steal something and I would never even consider that also I was wearing clothes that were fitted so where the hell would I hide a purse?? I am considering contacting head office as I see other complaints about...

I ordered a Kate Spade bag online that arrived damaged. After not a lot of success with Kate Spade customer service on the phone and in a NYC based store, I contacted the Ala Moana Center who had the bag in stock. I got in touch with Rie who was extremely helpful and responsive (even when dealing with another issue) and was able to get me a new bag shipped out from Hawaii to New York City that same day. She was a welcome reprieve from the bad support from the NYC store and I highly recommend everyone stop in to see her and...