GameStop — Local services in Independence

Just tried to get a PS4 controller here. Called ahead several times and no one answered. When I drove to the store I was promptly told they "were all out of all controllers" and had no clue when to expect more, and from there I was dismissed. It is clear the people working here do not care about helping anyone find what they need. The employees weren't rude but they were the exact opposite of what you want when interacting with customers: unhelpful, unfriendly, and dismissive.

Maybe offer to take down a running list of the controllers people are looking for and their phone number, that way when controllers get in they can reach out to people? Nope, definitely too much work. They were perfectly happy to let me walk out the door and let the business go elsewhere.

No skin off my back, I'm ordering on Amazon. GameStop will be out of business soon enough. Their employees have already...

had to stand in line for over 10 min when I asked if 2 employes worked their their one said yes they were setting up a display I told him he was being disrespectful for not helping the cashier when she asked for help. Tells me I didn't have to wait that long and they have protocol for when the line gets long and tells me the display is more important than customers which has 2 associates working on it. Then he follows me outside the store and tells me I am being disrespectful to him. Then I came back to find out his name and the other associate was still working on the display tells me I got to ask him what his name is so wheres he at he tells me to stand outside and he goes and gets him and he comes outside again supposedly his name is Jeremy. On the other hand the cashier Daniele was nice. the other 2 childish and...

We called customer service before we went to the store to make sure we could return this game and get our promo points back but Ashley and Brey kept saying they couldn't do it and when I asked to just exchange the game for a new one to then return they also said I couldn't do that because I was "trying to scam them. They continuesly talked over me, saying how i was just trying to scam them and they wouldn't help me at all. This was the worst experience I've ever had at gamestop and this is why people Re starting to buy stuff online or through downloads. We have a literally game stop credit card, thousands of points, and have been loyal to gamestop for years and this is how they treat their customers when there's one...