GameStop — Local services in Lebanon

I was traveling from VA to NH to visit family. I wanted to buy my child his Christmas present so I went to the Game stop in this particular game stop. They said that they had an item but they had to mail it to me in va and I said ok so I paid for it $288. While I am driving home to va same evening I received an email that my order is cancelled this was 12/20/23. I called this store immediately and they said that they can’t do anything about it but to call the corporate office about my money. I called them and the guy said he will get my money back but he was shorting me with the amount of refund I said well I am on the road and it seems not the proper amount and that I will call back. I called back another day talked to another person from the corporate with the amount on my receipt. Yesterday 1/4/24 I received an email saying sorry that I have not received my refund yet and they are working on so I responded on how they have try to ruin Christmas for us and what if I couldn’t purchase the same item from target they didn’t care he said that I have to go all the way to NH for a refund or they will mail me a gift card. I told him that I am going to involve legal and media if I don’t get my money back in my account. So here I am and my money is not in my account and game stop don’t want to give me my money back even with the copy of my receipt and their corporate is a joke. I never want to purchase from any game stop ever again and if you guys are don’t want to go through what I did I recommend you...

This gamestop is terrible, maybe the workers are nice to their friends, but they are short and horrible customer service wise with everyone else. I went in to because I was told if I showed up first thing in the morning when shipment arrives I would be able to get one of 3 nintendo's that were on the shipment manifest for that day, I was first in the store that morning, shipment was there and they told me id have to come back the next day, mind you this was a couple days before christmas and the only day i had off. Their reasoning being they "only had three people on and probably wouldnt be able to look for it today " I was also told they wouldnt be carrying the playstation vr anymore because it was sold out online, while on the video in the background said it was the top holiday gift this year at gamestop...hire...

I went to Gamestop tonight. Hours online said open until 8. I went in at 725, I asked about pricing based on an online order price. They said I could order it and could pick it up the next day and get the 20$ less price which was fine but they kept mentioning they were closing soon. I asked if they were open until 8 like the website said. They said they close at 740 so they have 20 minutes to finish things up so they can leave by 8. I went back to look at games and they hollered that they were about to close so I walked out. It was 7:35 when I walked out and they locked doors behind me and pulled down the metal gate. They rushed us out, closed early and did not help me purchase the game I was interested in. I went to Walmart instead to...