GameStop — Local services in Leon Valley

This post is mostly feedback for corporate or leadership, as I doubt the employee I spoke with was breaking protocol.

I went in to buy my game, got to the register, and the song and dance began. Everyone knows when you buy something at Gamestop, there is a litany of questions about membership, protection plans, etc. It's part of the cost of using Gamestop, and it's usually fine - it's not a big deal.

When the employee started asking me about renewing my membership and such, I said, "I'm not really looking for an upsell today." My tone was neutral; I wasn't being mean or rude. I just wanted to buy my game and get home.

Rather than understanding that, the employee responded with, "It's not an upsell, it's a recommendation." This tells me the employee (and by proxy, corporation) are more interested in vocabulary than service. They have to dismiss my experience in order to align vocabulary to a positive valence.

I didn't need the employee to validate that it was upselling. Frankly, there's nothing wrong with upselling. It wasn't the negative connotation of "upselling" that I was trying to avoid; it was wasting my time on a conversation I didn't want to have. So now I was presented with a choice: I could argue with him over whether it was upselling, I could just shut up and hand over my money, or I could leave. Again, I didn't want to waste time on a conversation, so option 1 was out. I'm tired of how omnipresent the attempts of companies to control narratives is getting, so option 2 was out. I just left without buying the game.

There's nothing wrong with upselling. It's not a crime or an underhanded tactic. But I clearly expressed it wasn't what I wanted, and rather than respecting that, I was told I was wrong about what I was observing. I wrote this not because this was a terrible, horrible, awful thing, but because sometimes I think the people who write policy are so far removed from the human experience in the store that they go with things that sound good on paper, but in reality are really unpleasant. I legit got pretty angry at being told this. I had to take a breath before responding so that I wouldn't be rude. I knew what was happening, and to be told to my face that it wasn't just hit me in...

Don’t use their PSA grading service, you will not get updates on your cards and the turn around time takes FOREVER. If your cards get lost PSA and GameStop will blame each other for losing them; you won’t get refunded anything. Even if you do manage to get your cards back- you will likely be paying a ton to pick them up. That’s because PSA up charges you for your cards. It’s a scam. Use TAG grading instead, they have consistent grading because they use machine learning and real data to grade cards, 1-2 week turn around times, great customer support and a steadily increasing hold on the graded collectibles market. There is 0 transparency for PSA and it is apparent these days that all they...

I was asked for a number when I mentioned they dont have one on file as I don't really shop there. Dude was persistent saying I need a number and made it seem like I needed a membership to buy anything from there. That's one thing. Second, dude made it seem like warranty was included with it rather than saying it's optional so that was also added. I didn't get my receipt so had to go back for it to see why something that should've been at least $130 turned into $210. Very disappointed in the way communication...