GameStop — Local services in Lisbon

I once was a longtime annual renewing pro member, back when I could use my accumulated points to do so. I went to renew at this shop a few years ago and the cashier essentially redeemed my points in a way where they weren’t retrievable and I could only use them online. I never renewed pro again because of that.

More recently, I did a preorder at this store and they failed to have it at the store on time. I visited the store two times that day to give them a chance. I saw a box that had markings suggesting it could have been it on the back counter, but the cashier insisted they hadn’t come in yet, so I didn’t pry further. Instead I asked for a refund, and the cashier asked if I wanted to put that money toward something else. That’s hysterical after the store just failed to provide me what I paid for on the day I wanted it. I know the poor kid was probably trained to do that, but still, come on. I ordered it from Amazon on the spot and had it at my front door before noon the next day. Being able to do that showed me there’a no value in a GameStop preorder anymore; had I done it in the first place, looks like I’d have had my game on time.

So it’s partially my fault. I went back here again after the membership botch, which I still tell every other GameStop I visit about every time they ask me to sign up for membership. I went and thought the store could at least get a preorder right. That’s the fool me twice,...

Don't waste your time or money on this dying business run by the incompetent. Floor staff is friendly and good at their job, but nothing in the store is worth buying. You can find better prices and selection for games, systems, and accessories at the Target in the same plaza or the Walmart across the street. Even the advertised "great value" seasonal promotions that should be good are a rip off at the least and straight scam at the worst, for example the recent "holiday mystery bags" claiming to have more than their value in in randomly selected merchandise. My friend bought a $20 one, and after opening we noticed all the contents(funky pops, Keychain, etc) only actually added up to $14 just buying them on their own. The workers seem to really care, its a shame the uppermanagement...

I had called asking if I could do a phone trade in and they told me they had more than enough to do my phone yet when I get to the location they said they didn't have enough cash on hand to take my trade in. I also had to wait a while for someone they didn't even ask me if I needed help. I expected more from them because I've been a customer for a long time but super unhappy with the service at...