GameStop — Local services in Loveland

I Purchased a new mario party 8 R/C race car at this location. Once opened, we found it was defective out the box. It was for my daughter’s 9th birthday. When returning 4 days later with receipt to exchange. I was told it is GameStop’s policy not to return open box items. After reading both the receipt, and store policy I found it does not mention new defective items, and fought with store manager. I had her read the policy back, and show me where it says new defective items, she couldn’t!! Finally, after calling to other stores, they allowed me to exchange after putting up a big fight in the store. Don’t let these manager push you around! They do not even know, and under stand their own company policies in place, and have been turning away customers for years most likely. That’s theft in my book! This is probably a big lawsuit waiting to happen. Don’t let them steal from you. I paid good money, for a good product, not defective. There is no way of finding out your purchase is defective until you literally open the package. Don’t be fooled, and don’t purchase from a company that won’t return items. Go to Walmart, or Best Buy. I was an employee at GameStop, left on good terms, was a loyal customer, but now I will never go to GameStop when I can easily make my return at Walmart for the same price. # lost a customer for life, and future...

I just wanted to say that the staff here are amazing. Collin was very polite and helpful as has been my experience with most of the staff. But he dealt with a frustrated mom( me) when my son’s new controller broke. I felt like I was kinda rude at first, but he didn’t flinch. He seemed to totally understand my frustration and helped me replace it with a new one. Turns out my son loves the new (red) one.

This is a big deal because my son has a medical condition that has placed him in and out of children’s hospital for the last 7 months. He can’t socialize a lot because he gets infections too easy. So gaming is the only way he gets to really ‘play’ with his friends.

Thankfully Collin and Mike told me about their protection plan when I originally bought the controller that broke. I was able to replace it with no issues. Honestly I reccomend always doing as Collin and Mike advise. Get the replacement plan, it’s worth it.

I also wanted to point out that this store is so well organized and clean. It’s obvious the staff here actually care. I’ll always be a customer here as long as I live in Loveland. Thank you Collin for dealing with a grouchy momma and totally making my sons day. Thank you...

I can sure figure out why GameStop is going bankrupt. Went to GameStop the other day to get a PlayStation aim controller because I recently picked up a PlayStation VR. Guy there told me they don't make aim controllers anymore, which is not true, he also told me that my VR system will not work with the new PS5. Talked to multiple people later and they said they have literally been playing their VR system on their PS5 all day. You know sometimes you want to hire people that know at least a little bit about what they're selling instead of giving customers the wrong information and losing sales. I also picked up a brand new PlayStation aim controller but not...