Torrid — Local services in Madison

I went looking for a new dress for my birthday. I have no complaints about selection but staffing needs some better training. In other Torrid locations, i normally greeted but not as this location. I actually looked around, left, looked around in Lane Bryant (which is next door) and came back and still no greeting. I was going to purchase a dress and belt until I found out that you can no longer pay off your credit card in store like you can do at kohls.

Staff completely ignored me and when I did attempt to make a purchase, both girls were more concerned about to insect on a clipboard than engaging in...

Kitty was wonderful. I ran in like a hurricane with my sister 10 mins before closing. Tried to find what I needed quickly so we didn't keep them open. Kitty was great and helped me find some bras, and most were on sale. They fit great, and the non wired bra is super comfy. I had gotten some bras at target, only to return them as they were too small. These fit better and were prettier than targets selection. I felt bad for coming in late, but Kitty calmly helped us get exactly what I wanted and told us to take our time. We would have arrived sooner, but my sister and I had worked till almost their...

The clothes are the same quality you’d get from any other “cheap” place. It’s fine. The staff is great. The 2 stars are because you never know when they’ll actually be in the store. Posted hours don’t matter. You can’t even call to see if anyone showed up today. They don’t have an answering service that they update. I’ve made multiple wasted trips out to the mall specifically to go to this store. I get it, the pandemic changed things. At least get a service you can update when the store isn’t going to be open during...