GameStop — Local services in Marietta

I purchased two PS5 controllers at this store and didn’t need one. I went to the store with the receipt, well within the return period, and the controller in unopened packaging in perfect condition. I followed the return policy. I was told that even though all of the info was on the receipt, because their scanner wouldn’t scan the code (the employee said their thermal printer didn’t print the receipt dark enough) they couldn’t accept the return. Their advice was to take it to the local flea market and see if I can get some money back out of it. They are independently owned so corporate told me I have to deal with the store. Pretty shabby way to...

Went to trade in a couple used items and to purchase a new Xbox One Wired Controller but walked out with what I walked in with and an "eh" feeling about this store. It was fine that my 8year old more than 'gently' used his items; I understand that and understand that you can't resell damaged items. What I don't understand is why the cashier wasn't real nice about it nor was she overly nice when I asked for a controller. Maybe it was a bad day or she has a very direct and impersonal approach on a regular basis, but customer service is where its at & this store lacked at it. I'm a member here but probably...

I stopped into this Marietta location this evening with my family and ended up buying a neat Super Mario glassware set. There was a gentleman working there named Benjamin who rang me up. This same guy is often working when my wife brings my sons into the store to browse with their allowance, and my wife says that he is always friendly and goes out of his way to be helpful, even looking up answers on his own phone when my kids have questions about games. Just an all around nice guy. Thank you, Benjamin, for being so kind and...