GameStop — Local services in McKinney

I am absolutely astonished by how one location can ruin my order and my day so easily. I had a preorder for Fire Emblem Engage Divine Edition at another location further south. I moved up to McKinney, so I went to this local GameStop to transfer my preorder of the copy. It went pretty smoothly (so I thought), and I patiently waited for the release date of the game. Fast forward to January 20th. The game is out, I'm looking forward to it all day while I'm at work. I leave as soon as I can to go pick up my copy. I get to the store only to realize... they transferred over a normal edition of the game. The stores only get as many copies of the special Divine Edition as are ordered and available until sold out, typically sold out well before the release of the game. They had no extra copies of the Divine Edition that I was expecting to get and the employee who transferred my order failed to inform me they downgraded my transfer copy to a normal physical version of the game. I was beyond livid. Maybe my anger was elevated due to some unfortunately tragic life events that have happened recently, or perhaps even by the long day at work that wore me out completely. Regardless, I was completely disappointed and furious. The fact that an employee/location can drop the ball so hard for something like this really blows my mind. The location gets one bonus star due to the manager and current employee at the time of attempting to pick up my copy trying to do everything they could to help me out. The employee gave me an extra discount on a physical copy of the game and ensured that if an extra copy of the Divine Edition pops up somehow, I would be first in line and I would get a phone call ASAP. Great help from those two individuals on January 20th, but the fact that this was a problem in the first place keeps me from going any higher. I would avoid this location or even GameStop in general. Go somewhere else. If by some miracle my issue gets resolved, I will gladly up the rating...

Extremely poor customer service. Excitement of a pre order turned to major frustration due to a flaw in THEIR system. I ordered for home delivery a game, paid for it in full at 8am and by 4pm never got the game. I drove TO the store after being told by an employee that I could just pick the order up, only to be turned away by the manager stating that "He cannot release the game to me or it will be shown as missing" . I was told I have to wait for Door Dash to pick up my order from them and deliver it to my house. I find it a bit ridiculous that if I paid for something in full, and I am AT YOUR STORE, that it is out of the store manager's control to give me merchandise I have already paid for. Ridiculous and asinine policy , and the manager could have cared less to help...

I was shopping for a PS5 for my son since he’s been asking for 1 and it’s been 2 years since it released. I went to the store and I was kindly greeted by the store staff, and I called earlier to ask if they had a PS5 in stock (Yes) and what deals they have. This GameStop had a Plain Disk Addition but the staff said “It’s our policy to add an extra controller” (2 controllers) and I was fine with that because I wanted to try playing on the PS5 so I got it and it was $590 with tax and with an extra controller. The store staff was nice enough to give a discount for the extra controller since it wasn’t what they wanted to make the policy to add an extra controller it was the manager or someone. I was satisfied with my purchase and will...