GameStop — Local services in Mesquite

Went to pre-order Madden 21 and NBA 21 Mamba Edition. Paid $5 to pre-order each. Have the receipt to prove it. When I went to go pick-up Madden 21, the rep said I did not have any ganes pre-ordered. When I told them who took my order, come to find out it was the manager. Even before I pre-ordered game, I ask the manager if I can pick-up the game in the Oak Cliff Wynnedwood Game Stop and he said yes no problem. Now they tell me it's not possible even though the "manager" said it was. Manager is not well informed and shouldn't be even manager if he doesn't know that info. All in all worst Game Stop experience. I will never stop at this...

So today I went to pick up my pre-ordered game and the sales associate couldn't find it. Finally she calls the store manager asking where is the game and the store manager tells her that she didnt order a display copy of the Gold Deluxe Edition for the store so she opened mine and placed it on the sales floor. Am I wrong in thinking this is bad business to just open a customers items because you failed to do your job as a manager and then still sell it to me at full price? I will never go back to this store. So disappointed in this store and just wanted everyone to be aware of the leadership they...

Yeah haven't been to gamestop in ages and stopped by to see if they had any tcg product for final fantasy magic the gathering obviously not. But that wasn't my issue my issue was the employee bragging how he bought out all of the collector booster product with such a rude manner and not to mention bad mouthing an employee that works/worked there like come on now be adults here don't bad mouth in front of a customer (me) be professional you are on the clock bud. But yeah never coming back here if this is what to expect if I ever randomly enter that cesspool...