Mystical Wares — Local services in Mount Vernon

I have been a loyal customer of this crystal store for several years, spending my hard-earned money on products that are already overpriced, but after my most recent visit I will never return — and I urge others to avoid this place as well. The atmosphere is negative, the staff is unprofessional, and the way I was treated was blatantly racist and deeply hurtful. From the moment I walked in, I was followed closely by a woman I believe to be the owner. As a Black woman carrying nothing but my wallet and phone — no large bags or anything that could even suggest suspicion — being singled out and watched in that way was degrading. Within minutes, while browsing and holding a few items I intended to purchase, a white staff member aggressively approached me and physically snatched the items right out of my hands. She walked them over to the register without saying a word. When I told her there was no need to take anything from me, she didn’t apologize — instead, she coldly told me that if I didn’t like it, I could go somewhere else. So I did, hurt and humiliated. What makes this even worse is the hypocrisy. On their own Facebook page, Mystical Wares claims: “Mystical Wares isn’t just a store. It’s a heart-centered space where energy, intention, and community come together… we’ve always held the intention to uplift, empower, and serve.” Yet what I experienced was the exact opposite — hostile, discriminatory, and demeaning. For a crystal shop — supposedly a place rooted in peace, harmony, and healing energy — the reality was toxic, judgmental, and anything but welcoming. They’ve even admitted publicly that they are struggling with “significantly low sales” and may not be able to keep their doors open. After the way I and so many others have been treated, it’s no surprise. Their reviews are filled with similar complaints about rudeness, mistreatment, and bad energy. Stores don’t fail just because of sales — they fail because they disrespect and drive away the very customers who once supported them. This all happened within 15 minutes of me walking through their doors. As someone who works in asset protection, I know the difference between good customer service and racial profiling — and what happened here was blatant discrimination. Mystical Wares pretends to value community, but their actions tell the truth: they do not respect, welcome, or serve people of color. My feelings were not only dismissed but stomped on by their racist and unprofessional behavior. I will never return, and I strongly encourage others to protect their dignity by staying away from this toxic, hypocritical, and...

I had been to mystical wares a few years past and knew they had cool stones and rocks. I brought my 7 year old here today on his birthday along with his 6 year old sister and my husband to select a few cool stones. Upon entering we were telling both of our kids to stay close to us and that there are fragile items in the store. The woman working definitely heard this, but also added that we please keep our children within 5 feet of us while shopping. I have well behaved children who understand how to be appropriate around fragile things. When we went into the back section of the store, my kids saw the water feature and went to look at it. They were further away from us but not by any merchandise. The woman immediately came and repeated that my children be within 5 feet of us. While I understand the concerns, I also felt that each situation is not a one size fits all approach. Our fun shopping day to celebrate my son turned into me handing her back the rocks they had selected and leaving the store. It was not a kid friendly experience- even with well behaved children. I will not be back and if you plan to bring your children here you might want to explore other local options. Very disappointing experience.

EDIT:: upon posting this, they posted on their facebook profile about being an all inclusive family friendly environment. I commented on that post, saying I had a bad experience. Instead of responding, they blocked me (which is fine) and deleted my comment. Even more disappointing! Way to handle customer dissatisfaction professionally. Not only was it a bad experience but the lack of professionalism is even more disappointing.

Regarding your response: Anyone in any type of management role knows that when a customer has an issue, you hear what that person has to say and respond appropriately. I shop at local businesses whenever I can- but I also expect those business owners to respond on a more personal level when there is an issue. My comment was not inappropriate on your Facebook page; but you posting the same day within an hour of my visit about how you are a family friendly store with a picture of children holding crystals was just not my experience. Deleting it because I had a poor experience instead of addressing it- well that's just bad business. Again, this could have been handled much more professionally on your part. And I just noticed there was another one star review 9 months ago that mirrored my experience- that reviewer said many of the things I felt as well. Uncomfortable environment, bad...

Out of all my life going to crystal stores this was the worst experience I have ever had, manager was the worst energetically, which is sad for the amazingness of the store itself, constantly monitoring all we were doing, grabbing things of our hands and put it away, constantly saying what not to do. They have a big singing bowl apparently for people to use and she said she had enough... we played it for less than a minute. We were testing some instruments to buy and took it away saying was not a toy. As we were testing its frequencies. Leaving a bad taste and bad energy to even buy anything. Truly uncomfortable experience left us more stressed out than anything. I hear the owner is the best person so I would say he would not fire this person but for sure I wanted to leave this review cause I wouldn't want it to happen to anyone else. If your having a bad day don't project it into costumers. Specially on a slow day. We didn't deserve her attacks neither do my children. Seem like power control trip. My children listened as I make sure they do. But communication can be expressed in many ways. So why not in a loving manner? Being kind doesn't hurt. Being gentle or nice. She was truly spiky. I hope she finds peace and harmony within herself soooon.

As a reply to your reply. Behind the people was the fountain with fish, children are naturally drwn to see, and I wish it was true she came with kindness and respect she was just pure mean, and there was barely anybody there but us and the vendors, regardless everyone saw it. Felt it, and some apologized we were treated such way. Why would you put a singing bowl if you find it annoying to hear? Is a wonderful store it was sad of the energy being presented. Happy for both way we will all be more mindful. Thanks...