GameStop — Local services in New Lenox

Just left the store a half hour ago, getting 3 games for my family. Got home and one game was not the correct game i brought up there... Took up lego movie and got lego super heroes. Then purchased the game Brothers, got home and the box was empty!!! Tried to call and they were closed. I'd recommend driving a little farther down, for better service! Months ago they also gave me a non working copy of final fantasy, took it back then got another copy and the access code wouldn't work said it was already used! I wound up going elsewhere. I figured I'd give them a shot today, but never again! Went back this am to get the correct games and talk to manager, the new manager Timothy was very helpful pleasant to deal with and made things better, hopefully he can make the service better, he...

I used to love this location. Keywords being used to. Rudy and Jimmy were the best managers that the store has had. The employees in the past two years have been less than desirable to deal with. It's unfortunate because we used to have such a great experience and have actual fun coming in to buy games and talking to the staff that worked From 2012 to around 2015. It's just not the same and The staff today did not want to help any of the customers. I've had it with this location it's ridiculous. GameStop shafted their best managers I hope they lose a lot of business because of us I hope they have lost a lot of business because of this because it's just terrible going in now. It says something when you would rather go to Orland Park then go into your...

I was in the store to buy a new Xbox one s 1tb. I walked up to the counter and told Jay that I wanted above he told me No. He then proceeded to tell me they had gamestop refurbished systems and I stopped him saying I asked for a new system with no games since I owned all of them already. He proceeded to stop me saying "that was rude let's not do that again". I told him fine I'll take my business elsewhere. He then proceeded to get the console I asked for. During the credit card transaction he proceeded to help another customer while we were waiting for him to print the receipt. This is unacceptable behavior for a customer service representative. I will not be...