Bluemercury — Local services in New York

So what I thought was a good deal turned into be a major headache! I've been on the watch for a fragrance sale and found that Bluemercury sale was better than Nordstrom although I'm an avid Nordstrom shopper.

I decided to order 3 Parfums de Marly Paris fragrances at a discounted price. I was expecting the package to arrive in the evening but it showed delivered at an earlier time than expected.

When I arrived home I could not locate my package at all and from the photo provided by UPS it did not show what building or door the package was left in front of. I immediately contacted Bluemercury who was less than helpful and quite rude and condescending. I was immediately told they will not help me with a UPS claim although they are the one responsible for initiating a claim, because the package was shipped from their account.

In a smug condescending way I was asked about the price point of my package and advised that Ashley in upper management stated Blue Mercury would "ABSOLUTELY"not help me.

After speaking with UPS they were able to verify that the photo provided was NOT proof of delivery and that could not identify exactly where the package was left. I was told directly by UPS that the merchant needed to file the claim so the investigation will be administered and a refund will be paid out to BLUEMERCURY not me as I'm not the shipper.

I called BlueMercury again who was still not helpful or understanding at all. I was advised to call my credit card company and put in a dispute instead of them doing their diligence to file a claim with UPS.

When you contact customer service the intro states the place for Honest, Friendly & Luxury beauty shopping. I received none of the listed. The solution was not a honest approach to the situation nor what is required from a business, Friendly was definitely not on the call with me and Luxury was questionable since my purchase amount was questioned in a condescending way. If this is a hub for Luxury beauty why is it surprising that my purchase amount reflected that?

Nonetheless I would never shop with this store again or even step foot inside any of their brick & mortars located through out the city. A brand that has several locations inside the heart of New York City, should be aware of known issues. Packages being misdelivered or stolen is not surprising living in NYC these issues should be met with a little empathy and helpfulness.

It would have took nothing for Bluemercury to start a UPS claim and if that investigation was not in favor, they could've relinquished the information and THEN advised me to file a credit card dispute.

Horrible company that is not worth the risk! customers need reassurance and real solutions when purchasing from merchants that sell high price goods. If anything happens to your order this company WILL...

There were two ladies in the shop and one of them was amazing, she was super kind and helpul while one of the other ladies was extremely snooty and rude.My friend asked her to help her with a serum and she totally refused and made it clear that she thinks its above our paygrade.She wouldnt even had us a small sample of soem mercury serum thingy after my friend made a 150 dollar purchase if...

Went here today & loved the shopping experience! The woman working the morning shift was absolutely lovely. She was helpful and knowledgeable even though I think she is newer. Store is clean and selection is great! Definitely...