GameStop — Local services in Raleigh

Went in this evening for a bunch of pre-owned games. Decent selection and prices. Went to pay and the guy behind the counter rings me out and charged me full price for one of the pre-owned titles. Of course, I don't realize this until I'm home and looking over the receipt again. I drive back to the store, wait about 15 minutes while the guy behind the counter patiently took care of an Xbox One S serial number issue for another customer. After taking care of another customer he got to me and I briefly and politely explained the situation. He quickly glanced at the receipt and handed me $2 and some change in cash. No new receipt. No offer to place the amount back on my credit card. No barcode scanning of the item in question. He quickly went on to to take care of the next person in line when I said "sorry to hold you up but the difference between the full and pre-owned price is actually about $8. In a huff and apparently even further inconvenienced by HIS own mistake that made me come back and stand in line to get even more lackluster customer service, he scanned the barcode on the game and pulled out $10 and change and handed it to me with a new receipt claiming he looked at the wrong title earlier when calculating the overcharged amount/refund. After I waited in line for 15 minutes behind 2 other people to get his and the store's mistake corrected, the least he could have done is say "I'm sorry". His mistake wasn't my fault, it was his or the fault of whatever process at the store resulted in the error. I would have liked to have been offered the refund back to my card or an explanation of why he could only give me cash. All in all, I'm sorry for inconveniencing the staff member on duty today and patronizing, with my hard earned money, an establishment that sets the bar quite low as far as customer service and satisfaction. I'd rather go across the street to the big chain mart or a few miles to the blue and yellow electronics store and pay full price or even go online than come back here and experience more of the same. Good...

I visited the store earlier today and unfortunately had a disappointing experience. Typically, I'm greeted upon walking in, but there was no acknowledgment from the staff this time. According to my receipt, I was helped by an employee named Sunny (#731793), whose customer service left much to be desired.

There was no smile, no small talk—just an overall lack of friendliness or engagement. It felt like he didn’t want to be there, and that energy translated into the entire interaction. If someone is working in a customer-facing role, a basic level of courtesy and professionalism should be expected.

GameStop, please invest in customer service training and ensure your team understands the importance of a positive in-store experience. A simple greeting and a bit of friendliness can go a long way.

Let's just say I won't be coming back to this...

In spite of this location being high-traffic due to its location within Crabtree Valley Mall, this is the most efficient and best-run GameStop I’ve ever been to. When I called them, they answered on the first ring and were knowledgeable over the phone. Once I arrived at the store, 10 minutes before closing I might add, the employees here were both personable and helpful. When I went in to buy a used console system, they helped me figure out exactly what I needed, and even let me stay a couple minutes past closing to finalize their transaction. This spot is notably inclusive and its people are kind. Definitely worth supporting this location even if it’s not a “local business”. They contribute well to the...