ALDO — Local services in Ross Township

I am extremely disappointed with the service at Aldo in Ross Park Mall. From the moment we entered the store, we were met with rude and unfriendly staff. Their attitudes were completely unprofessional and unwelcoming.

We were trying to return a gift that was eligible under their stated return policy, but they refused to process it. When we explained that this was unfair and tried to have a reasonable conversation, the situation escalated unnecessarily. One of the employees actually started yelling at us, which is absolutely unacceptable behavior for someone in customer service.

As if that weren’t bad enough, another staff member stepped in and called us rude! The audacity and lack of basic respect for customers was shocking.

I would strongly recommend avoiding this location if you’re expecting even the bare minimum of decent customer service. Aldo should seriously reconsider how they train and manage their staff...

I was in your Ross Park Mall location last week shopping for prom with my son Justin. We have been having a very difficult time finding size 7 shoes for him. We had been out to your Robinson location, several Men’s Wearhouse stores and Johnson And Murphy with no luck. Your associate Kayla was attentive and kind and helped my son find some beautiful Oxford shoes that Justin was thrilled with! Kayla also recommended leather conditioner, a water proofer and a shoe shine sponge that we picked up as well after I explained to her that Justin was hard on his shoes. It was an extraordinary experience and I will shop with...

My husband bought me a pair of sandles for Christmas. The strap broke during the 2nd time I wore them. While we no longer have the reciept, we have the credit card statement with the purchase. The store manager, Becky, could only offer me a credit of $4.98. Really for a pair of broken, Aldo sandles. That's worse then Payless. These people will not ever get another dime from us, and shouldn't from you either! She also had the nerve to say I could take them to a shoe store to get...