Shoe Palace — Local services in San Francisco

I came in to exchange some shoes for a size higher and although they were a bit dirty from the bottom. I called a different store if I could do a simple exchange with any of the stores, so I came to this one and honestly one of the worst customer service experiences ever. The lady at the register was just flaunting the shoes to other coworkers saying they wouldn’t exchange it because it was dirty and asking if they would accept the exchange. I wasn’t trying to scam anyone, all I wanted was a size higher. There was no need for the flaunting, a simple no and the reason would have been fine. It seems this store has a history with bad customer service so I advise others to be...

Very bad customer service.. bought shoes for my sons.. first she said they didnt have the shoes i wanted after another co worker said they did. The i showed them to her she said oh these.. once we left i went to put them on my kids and one was dirty so 8 went back to change them and girl looked at and said, what do you want me to do the started cleaning the shoe with her finger. Wow. Was there on friday january 13th.. I just got the...

Worst customer service in my life just wanted to exchange a pair of shoes that were in perfect condition he looked at me looked at the shoes and said there’s nothing I can do which clearly you just haven’t made any sales today and you know that’s why you didn’t wanna add these shoes back into your system I’ll never shop here again and don’t be sure you know what you want or you’ll get trapped with a 100$ pair of shoes you...