Michael Kors — Local services in Tigard

I received a new bag and wallet for Christmas from my husband that was purchased on December 23, 2018 at the Michael Kors store at Washington Square Mall in Tigard Oregon. I have several Michael Kors bags very similar to the one I received and did not like the wallet it was to small. The day after Christmas I got very sick with the flu and then it went into pneumonia. My husband call the store and explained what was going on, they told him I could exchange it when I got better. So on February 15, 2018 at around 1:30 pm in the afternoon I finally was able to make the trip to Washington Square. When I got there I noticed the bag was still in the window display and the wallet was also on display in the store both still priced at the original price. I explained what happened and the call. The salesman told me that the return date was expired. I once again explained the phone call my husband made to the store and how sick I was. He told me he would do it this one time. I found another bag and wallet I liked a lot, with a higher price tag! The Sale associate started wiping the display bag down the one that was on display and handled by customers. I had noticed it had A few dirty marks on it and did not have any of the original packing material on it. I asked about a new one that had not been handled, the salesman said they didn’t have a new one in stock. I asked if he would ordered me one! I was not wanting a bag that had been handled and had to be wiped clean of dust and dirt. The Salesman said NO! He then said he was doing me a favor and I should just be appreciated and except the display bag! Then he said the sale would be final. I asked to speak to the manager and he told me he was the store manager. He then turned me over to a female sales associate who was very rude as well. When asking her about a bag that was the same, that was on a shelf up high near the ceiling that looked to not have been in range of normal customer handling she rolled her eyes at me and said fine in a very rude tone! When I first got to the store a customer was just finishing up a purchase and the sales associate gave her a rose and said thank you. When I finished I said what pretty roses and she goes they were for paying customers on valentine’s Day. I have purchase over 20 Michael Kors bags and always the matching wallets and never have I exchanged or return any purchases before. I felt discriminated against and not valued as a customer because I was exchanging even thought I spent and additional $100.00 for the new bag and wallet! felt humiliated! I should have been treated like the customer before me. I should have been made to feel like a valued customer not like someone who should be grateful that they helped me!! I was exchanging yes! The bag and wallet I brought back had all the original wrapping around the handles the wallet had all the original foam inside, still with the original tissue paper wrapped around. The same bag was still in the front glassed in display window that people see when walking by. This was on Wednesday February 15, 2018 I got a email that said Valued Custmers the next morning with a coupon 25% off in any...

Just had the best experience at the Michael Kors at Washington Square. I received a coat for Christmas that didn’t fit so I called the store to see if they had my size, but sadly did not. The person I spoke with on the phone said that it was not available online or in-store, so it didn’t sound like there was anything that could be done other than return it. Today I brought the coat in to return it and the manager Recela said, “hold on let me look online to see if there’s something I can do.” She managed to find the coat that I was looking for at an outlet store and is having it shipped directly to my home. Her customer service was amazing. She could not have been more accommodating and friendly. The experience absolutely...

I want to give a huuuuuuuuge shout out to Draven! I'm usually not one to make reviews but he made my mom and I so happy that it needed to be done. He was so sweet and attended us amazingly! We went for Mother's Day and Draven gave the best customer service ever! His energy was contagious and his attention to detail in wrapping up the bag I brought was perfect! He's amazing! Whoever his boss is, needs to give him a raise because between the flawless customer service, attention to detail, knowlege in products, and creating a welcoming and inviting environment, he for sure...