GameStop — Local services in Troy

I ordered an item for pick up and I received a ready for pick up email and notification from Gamestop app. I arrived at 5:00pm and waited about fifteen minutes in line. Sales associate Pat came back from lunch at 5:15pm and asked for the next customer which was me. I approached the counter and Pat asked what do I need. I told him i am there to pick up an online order and do some tradeins (Switch Games). He then states “i need you to step to the side so he can help others who are just buying things so i can clear out the line.” (Less than 3 customers in line) I said I have been sitting in this line also, atleast can you get me my online order. He asks me my name and he says no i don't see a pick up for that name. He says you would have received a pick up email when it is ready. I show him the pick up order email and he says thats strange. “Yeah we dont have it somebody already picked up the last one”. So i ask about the $5 reward i used to purchase the item and he says “ you wont get that back, you used it already, you can call corporate but they wont issue it back”. So he takes my bag of games and moves it to the end of the counter and calls the next customer up so i am just standing at the end. The next customer and his son come up to the register and they are buying a few items, under $20 and Pat tries to add a renewal to his order stating you have been here for three months in a row, you missed out on $15 in rewards. Customer declines and Pats needs to find a scanner for his register and i state to the customer, if Gamestop cancels your order with a reward, you wont get the reward back. Pat sends the customer to the register over with another associate because he cant find the scanner. Pat returns back to the counter and tells me that he will not be completing my tradein today because I interrupted him and disrespected him with the other customer there. I asked him what i said that was disrespectful and he said i interrupted him. I ask Pat for his name so I can know who interacted with and he states he doesnt disclose that information. Pat leaves the counter and goes to the back room on the phone. I ask the associate for a manager, district manager, she offers the Gamestop Customer Care. Pat returns and now states I have to leave the store because he spoke to his manager and we are not doing business with you today. I asked Pat what did he tell his manager so we are on the same page. Pat states you have to leave. I left the store and called Gamestop Customer Care and got in touch with somebody, relayed the story above to the representative. Rep stated call recording and notes will be attached to case, issue is being escalated to District Manager and i should receive a call within 2-3 business days. I am hoping to receive...

My nephew gave my son his old Nintendo Switch. Since he lost the controllers we needed to buy new ones.

We were heading on a trip soon and did not want to wait for shipping. I decided why not drive to a store to get one.

First stop, Meijer. I get to the electronics section and I had to pick up an in-store phone to call someone to help me. I left. No wonder stores can't get people to come in.

Next stop, GameStop around the corner. They only had one color in stock - Pink and Green. Strike one, limited selection. I didn't trust purchasing a used one because the employee advised against it. I regret that now.

My wife ordered another color from Amazon. It was $10 dollars cheaper - strike two. Better price online. We got in time for the trip. Now my job was to return the controller I bought at GameStop. I never shop here, I never looked at the receipt. I assumed it would be 30 days like most places. We go on our trip and I get back, do normal things, put it off, forget, and I looked at the receipt - 15 days. I ask for no sympathy here! 100% my fault.

I visit the store again - 7 days past the return policy. I immediately let the employee know "hey I am late". In my mind asking for an exception and refund is too much. I felt it was reasonable to ask for a store credit. This item is brand new, unopened, in the same condition as when I paid for it. She says she can't do anything other than a trade. I ask how much could I get for a trade. She said she doesn't know - the system is down. She would have to close the store for 30 minutes to reboot it. That is when you know a company is in bad shape. They have to close their doors to reboot a computer. I could go to another location to find out.

This is where it gets plain dumb. She estimated I could get maybe $15 per controller. She would have to open an unopened item that I paid $80 for and might be able to give me $30. Why, they don't let her trade in the whole box. Strike three. I shared that I would never shop at GameStop again.

I went home, sent an email to their customer support email seeking an exception. First response, nope. I reply asking to escalate to a supervisor. They respond by no again. They included a link to the return policy (insulting I might add), expressed how much they understood this is not what I wanted to hear, and that this info would be helpful for future purchases.

MA'AM THERE WILL BE NO NEW PURCHASES!

I urge you to do the same. Stop shopping at GameStop.

They do not care about forging a relationship with customers.

They do not care about keeping their employees employed.

This experience is why they are closing hundreds of stores, continue to see declining sales, and eventually have to file for bankruptcy.

Hey at least they go to...

Don't go here, or the one on John R because it's owned by the same guy: Zorne Balogh. I've been here three times this week.

Went here Monday to get a couple GI magazines. Kid behind the counter asked me four or five times if I wanted to renew my GameStop Pro. Judging by how uncomfortable he was, I'd guess he's been pressured by management to hit a quota.

Came back to get a couple more magazines at 1:00 today. Manager was there, and he was on the phone chit-chatting about how one of his employees "conveniently" picked Black Friday to get their wisdom teeth out. I picked out my magazines, he rang them up, and then after I said I wouldn't renew my GameStop Pro, the entire system crashed. Crazy, right? He couldn't even get in touch with IT because the phone wasn't working. He told me it could be four hours before they were back up and running. Horrible luck, especially since it had been fine right up until then.

Well what can you do, right? So I said I'd come back in a couple hours and asked if he could put them to the side. He said, yep, he would, but if he got any orders, he wouldn't be able to keep them. Fair enough. I wasn't worried because there was a rack of the past nine issues and there were multiple copies of each issue.

I came back at 3:00 and there was a different employee working. Told her I was in earlier and wanted to pick up the two the manager had set aside. Can't find them. Huh, that's weird. No worries, though, I'll just grab another copy from the rack. I couldn't, though, because the entire rack had been removed. The employee then does her best (which I appreciate) to find out if the manager's set them aside somewhere. She calls him, and he says that "a million and three" orders came through for every single magazine in the store.

Maybe it was a coincidence, maybe not. It really feels like he didn't want to waste the sale on a couple cheap magazines without selling a Pro upgrade. But then again, maybe the system really did crash as soon as I walked in the store and then every single issue in the store got ordered within the subsequent two hours right after. I don't know, what do you think?

Either way, I won't be going to GameStop again. The business model is a poor value proposition, and now they've killed Game Informer, I look forward to watching them go bankrupt and, one day, seeing this man lose...