GameStop — Local services in Virginia Beach

I won't be coming back to this location. I came in after work to get the last of us part 2 for my fiancé as a surprise. I know nothing about games but I knew this game was going to sell out quickly. I wasn't paying attention when I walked in, I grabbed the game (yes I know they keep the actual game behind the counter) and I missed where it said pre-order because I was a day early for the release. The website said it was in stock so I misunderstood and I take blame for that. What I don't appreciate it the condescending employee behind the counter who basically belittled me for not knowing about the preorder. I walked up with the game and the employee asks if I pre-ordered it to which I replied no. He then pointed at the big poster behind he counter and said what makes you think if they won't give me any extra posters that I would have extra games. I said i'm sorry I know nothing about games and Im getting it for my fiancé. He then went on to tell me how I can preorder or download the game on PS4. He embarrassed me in front of the customers and kept being a jerk till a customer jumped in and calmly explained what I could do. I left that store, sat in the parking lot, preordered on Target and picked the game up the next morning without a lip from anyone. This was an awful experience. Thank you to the male employee who made me feel stupid and embarrassed for not knowing...

There are two guys here who have worked here for years that are very helpful and knowledgeable about games/systems. That part is great. That being said my primary complaint is that while I understand that GameStop pressures its employees to upsell the customer to get Pro Memberships, warranties, and preorders, these guys are relentless. I have had to continually decline the same question 2 or 3 times before they move on to the next question where I decline and they keep asking me if I'm sure I don't want X or Y. It's gotten to the point where I will go out of my way to park at the mall and walk into the store at the mall because the employees just ask once and then let...

Probably one of the best gamestops in the area. Shout out to Matt for making shopping here a blast and for making transactions painless and easy.

The only time I had to wait here was when I was doing a trade in for a console and it was taking forever to boot up, so I can't fault them on something that was my fault. This is legtimately one of a few gamestops I will willingly go into.

Also, forgot to mention it awhile back, but one of the associates got a store in Delaware to ship them two copies of Lord of the Rings Online to this store so my brother and I could get them. This store gets...