Saks OFF 5TH — Local services in Washington

I decided to return an unworn pair of tennis shoes I bought from this very troublesome store location. After waiting for what seemed to be forever (two cashiers) I was motioned over with my shopping bag. I took out the box of shoes and handed them to the woman cashier. The cashier looked at the clearly unused and to be nothing more than trifling decided to walk off with the shoe and ask the rent-a- security guard what appeared her/he’s opinion?! Then the cashier in the tightest form fitting unprofessional attire came back and said the shoes I tried on only once in the store and had complete sticky price tags and other tags securely affixed, told me they were worn?!! I said what?? I was shocked to hear. I asked to speak to a manager and she said she was a manager. I then asked to speak to a blond male manager I saw walking around who I figured was a manager and she then asked “why do I need to speak with him when I said I won’t accept the return?”. She told me he was unavailable! (I saw him walking around downstairs!). Needless to say, I proceed to ask her name, it’s Cass she replied and offered to write it down for me. I then took the shoes and went down stairs located Alex and he knew clearly the shoes were not worn and came upstairs to process the refund. Alex, seemed embarrassed and frustrated. I believe he was German in accent, new in the area, and most likely did not have much experience working with ignorant DC urban ghetto woman retail employees. The worst management and employees I ever witnessed or encountered in a major retail...

The customer service at this store sucks, really sucks, it is 0! I tried to buy a few items yesterday evening and I couldn’t find a pair of shoes in the size I need. I asked the cashier if she can order it online but she says no because the store would close at 7pm and it was 6:55pm. Then, I decided to buy a few other items, the lady was so rude and hostile during whole transaction. She made a few mistakes herself and blamed me for her mistakes. I said I have my rewards card and she was upset that she had to scan all the items again that i didn’t tell her beforehand. It’s not my mistake, I was waiting to enter it but she never asked me or let me. Then, she tried to charge me more for the items and I said they were on sale then again she was upset that I didn’t tell her beforehand now that she has to rescan them again. Anyway, I knew she was tired and trying to get out but I was trying to purchase my items and get out as well and I am spending money there. She was so ridiculous person that she has no customer service skills at all. A manager was nearby and was covering for her as well. No professionalism at all at this store. The manager and her both lied and blamed me for their mistakes. I will never shop at this store! I asked their names and they wouldn’t give their names either. After asking for their supervisor only the manager would give me a made up name. Ridiculous people and really bad customer service. I will not shop at this store! Avoid...

Horrible experience. I have waited 25 minutes for an associate to help me after I asked twice at the registers to call someone. After the person came his attitude was far from polite, treating me as if I disturbed him from something more important he had going on at the time: rolled eyes, throwing boxes on the counter and an overall hostile attitude. Then it took another 10 minutes of waiting at the registers - not that it was busy, there were no customers waiting as it was around 11.30 AM - as there was nobody there. And if you think I have gotten any apologies for my waiting or thanks for my patience and good demeanor, think again… Nothing, not even “have a good one” for the road… First time I had such a bad experience in a Saks affiliated store - really sad, as we were...