GameStop — Local services in West Chicago Township

I recently visited a GameStop location (2336 W. Cermak Rd. Chicago, IL) to purchase a controller for a friend’s young child. As someone unfamiliar with gaming, I had a few questions to ensure I was making an informed purchase. When the manager mentioned that the pre-owned controller might not work or could stop working, I asked if the controllers were tested before being sold. Instead of receiving clarity, I was met with an unnecessary attitude and accused of questioning their job performance.

To clarify, I did not assume anything about their process—I simply asked because I genuinely didn’t know the protocol. It is reasonable for a customer to inquire whether pre-owned products are tested, particularly when they lack familiarity with the item. Being labeled “rude” for asking a straightforward question was both disappointing and unprofessional.

I would encourage the company to consider additional customer service training for management and staff. Experiences like this can negatively impact customer trust and retention. For a business in a competitive market, maintaining courteous and helpful communication is...

I called this GameStop (my closest local location) and asked for the code just released for Shiny Zacien because I practically shattered my heel and can’t get around. This location would not give me a code. They woman told me the whole purpose of their giving codes and promotions is to get clientele inside their stores. I’m not physically capable. And nobody is going to drive me to a store to get a code for a pixelated image. She told me no! How malicious is that to tell someone handicapped they can’t do something on the phone. I called the location in my hometown and they, thankfully, gave me a code. I’m just amazed my local store told me no. Whoever was working at the time stated in the phone call on 10/23 is the woman who told me no. So...

They sent me a confirmation email that said my order was ready to be picked up. However, when I got to the store, they sold my order away to someone else and told me that was a system's fault. How irresponsible it is! This place is like 45 min away from my place, but since they had the White version of PS4 pro, I had decided to put my reservation there. I've been an elite pro member since 2006, but now I will cancel my membership. Bestbuy and Amazon have always had better deals than you guys, but still I decided to stay. Hopefully, by the time you lose all your customers, you will learn how to treat the customers in...