New York Subway Expands 24/7 Help — 15 Stations Will Offer Full Assistance By 2026

Have you ever needed help switching to OMNY, enrolling in the Fair Fares Program, or had a general question at a subway station but no one was around? MTA just announced that it will be expanding its Customer Service Centers, with 24/7 assistance, to 15 new stations by the beginning of 2026 . Riders will be able to ask a staff member for in-person service information or aid whenever they need it. The Customer Service Centers with station agents were first introduced back in 2022. With 15 new ones on the way, the city will have a total of 30 centers across the system by 2026. “The Customer Service Center expansion comes as the MTA transitions to the OMNY tap and go fare payment system and increases the eligibility requirements for Fair Fares,” said New York City Transit President Demetrius Crichlow. “We want to make sure we are doing all we can to give customers the support they need to make their experiences in the system a pleasant one.” The following stations will get a Customer Service Center: * East 180 St * Grand Central * Far Rockaway – Mott Av * Rockaway Parkway A full list of the 15 selected stations will be released in the next few months. “With overall subway rider satisfaction at an all-time high, our customer service agents are a big part of that accomplishment – bringing critical support to riders when they need it most,” said MTA Chief Customer Officer Shanifah Rieara. “Customer Service Centers are part of our core commitment to helping New Yorkers navigate the transit system and we’re excited to expand this important service locally.” Station agents at Customer Service Centers can assist with: * Switching riders to OMNY * Providing applications for first-time Reduced-Fare customers * Information to submit complaints * Receiving updates and information on travel delays * Wayfinding throughout the system Customers can find Customer Service Centers at clearly labeled and branded booths, often repurposed from former token booths, and usually positioned near station entrances or turnstiles for easy access. All centers, besides St George (only open Monday to Friday from 5:30am to 9pm), offer 24/7 service. Source: https://secretnyc.co/mta-expands-customer-service-centers-by-2026/