I usually enjoy going to BP Donnybrook every Sunday for coffee with my friends . I use the BP app regularly and was excited to see I had earned a free coffee through the appās āEvery 5th coffee is freeā reward.
Today, when I went to claim it, the app clearly showed I had a free coffee available. However, when I ordered, I was still charged. I pointed out the free coffee on my app, but the staff member said he couldnāt do anything and still made me pay. Thatās really disappointing.
If BP offers a loyalty program, the staff should be trained to honour it properly. This experience left a bad impression, and I hope the management takes note and improves...
Ā Ā Ā Read moreLast night we ordered two large chips from the Cafe in BP in Merrifield and were appalled at what we recieved. We could count maybe 30 chips in each box which was barely half full. We questioned the person who served us if this was correct serving for a large and was told yes. Definitely won't be back again at $8 a...
Ā Ā Ā Read moreThe food tastes amazing. I come here sometimes in the morning and eat breakfast here. The food is always fresh and warm. I usually don't eat inside but it looks very clean and organised. Highly recommend...
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