Canton Cafe Burwood — Restaurant in Sydney

I used to be a frequent customer but I had a very disappointing experience at this restaurant and have not returned since. My family and I walked in for afternoon tea about 20 minutes before the afternoon tea service ended. There were only a few customers (2-3 other tables), but despite our attempts to get the staff's attention by waving and calling out, we were ignored. The staff pretended to be busy with other unimportant tasks like walking in and out of the kitchen and wiping empty tables.

When a waiter finally approached us, I tried to order from the afternoon tea menu. The staff member rudely informed me that we were 2 minutes past the cutoff time and couldn't order from that menu (apparently the waiter did it on purpose and must be trained by the owner that they should try not attending customers before afternoon tea service ended). I explained that we had been trying to get their attention, but he dismissed my concern, saying it wasn't his problem and that we should have come earlier if we wanted "cheap stuff".

With no other choice, we ordered from the regular menu. Later, when I asked for some bowls, the staff member questioned why I didn't ask for them at the beginning, saying he was annoyed about having to make an extra walk.

To the restaurant owner: if you're not interested in providing good customer service, perhaps it's time to reconsider your business. Also there’s no need to offer items on the menu that you don’t actually...

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