Twisted Indian Brantford — Restaurant in Brantford

EDIT: So the manager of the store got in contact with my friend and was very apologetic about what had happened and that it was a new employee (2 days in) and they would be getting some extra training.

The store also refunded them their full meal as well as giving them a $50 gift card in hopes of getting their business back. My friend has not made a decision one way or another but is very appreciative of the managers response.

Due to the quickness in their response I have boosted them to 4/5 stars overall.

Original review below 1/5 stars

I am writing this review on behalf of a friend of mine as they do not have a Google account.

They ordered food today (Oct 22) for their husbands birthday. They are gluten-free, dairy-free and egg-free. The egg-free is for their child who is still breastfeeding. The child has an egg allergy so severe that have an epipen. Their throat closes if exposed to the egg allergen. I am putting this here so you understand the severity of the situation.

They specifically ordered the Vegan Garlic Lime Sauce because it is safe to share with their child. They had maybe half a bite when they realized it was spicy. They immediately took the food from their child before they ate it. They were wondering, why is it spicy, it shouldn't be spicy. That's when they realized they put Sriracha Mayo on it instead. Mayo you know that condiment that is made with eggs, which the child is deathly allergic too.

On top of that since my friend had eaten the item with the sriracha mayo on it, her breastmilk for her child is now tainted for the next week while the allergen clears her system, meaning she cannot breastfeed her child.

But wait this story gets even better.

So my friends husband called the store location and spoke with someone who questioned my friends ability to tell the difference between tangy (lime) and spicy (sriracha) and then told to come get a replacement. When he got there mention getting a partial refund and according to the people at the store the register doesn't give refunds. Ummm excuse me??? Every register in the WORLD gives refunds, its just people who don't. Then when he called back a second time after returning home he was told to just mention it next time and get a free one.

You could have KILLED a child or at best made them very sick, you have inconvenienced a breastfeeding mother, you questioned her ability to know the difference between spicy and tangy and your only response is "Sorry next time it will be free"

She checked her order 3 times. Between her allergies and her babies she cannot afford to make mistakes and everything she has says that she order vegan garlic lime sauce.

You screwed up BIG TIME and there is no apology, no "hey is your kid ok" no admitting that maybe you screwed up. Just oh, sorry, next time you get something free. Why would she EVER trust you to get an order right again?

On your website it states: "Our menu is curated to cater to different types of diets and spice levels. All our beef and chicken (except crispy chicken) is hand-slaughtered Halal and marinated overnight for maximum flavour. Whether you are on a keto diet, or vegetarian, or vegan, or have gluten or dairy allergy, we have few options on our Menu for every diet type. Our menu is mildly spiced so we can cater from kids, all the way to those who like it spicy."

What if she was vegan and you served her Sriracha mayo? How can we trust that your vegan and vegetarian items are as you say? And even if they are and we order it (like my friend did) how can we trust that you will send what we order?

Disgraceful. You...

This was my first time at Twisted Indian and I left a little disappointed even before eating the food. I ordered a butter chicken naan wrap and a butter chicken roti wrap. As the items were being made, the server was super friendly but the amount of toppings he placed on the wraps was surprisingly small for the $12 each price tag. I maybe had like 3-4 small pieces of chicken on my wrap. It was a tiny scoop. I am shy about speaking up so I just kept going with the toppings. I turned around to read a sign saying two regular roti wraps with two drinks and two samosas for $20. Because I got naan instead of two rotis, I was disqualified from this deal. So paid more money to get less items. This may have been my fault but the items were the same price and the server wouldn't budge when I politely insisted about the deal and my order. Unfortunately, this walk in deal was not shared on their website. I left a bit frustrated about how much my order was and the value of the food. But I will say my partner and I both enjoyed the flavours of our wraps,...

I visited Twisted Indian Brantford for lunch, and they did not disappoint. As I walked in, the vibrant colouring of the restaurant, beautiful smells of simmering Indian cuisine, and the warm smiles of the owners were a terrific first impression. The menu selections were plentiful and yet there were quickly a few I was drawn to #musttry. I dove into a plate of Butter Chicken Nachos, then a dish of some yummy Samosa Chaat and finished with a build your own Rice Bowl, made my way. It was lunch, so I didn't indulge in a sip, but I liked that they have a good selection if beers to compliment a meal. Fast casual dine-in fusion street food, is waiting for you to experience at Twisted Indian Brantford. I really loved this first connection!...