New York Fries West Edmonton Mall Phase 1 — Restaurant in Edmonton

Absolutely disgusting no gloves, handling food slopping cheese sauce all over the floor and not cleaning it. Counter surfaces not clean. Also I didn't see one person wash there hands. The one that took my order didn't understand English very well. I asked for 2 hot dogs with chili and cheese add bacon asked for it 3 times waited for 10mins and the guy that was making my hotdogs added just cheese and bacon No chilli then he looks and they didn't charge me for it . Expected me to pay for it which I walked away with something I didn't want or got and paid over $15 for it. One last comment dealing with these kinds of mistakes and dealing with debt everytime there's a transaction done it costs the customer more money everytime debit is being used. So please take that into...

Such a disappointing experience!! There was a girl wearing glasses working on front on 24th oct around 5 pm. She was working on a big order so I assumed must be for customers before me so I waited patiently and she was working with a speed of tortoise while she had receipts piled up in front of her. Other lady was taking orders and trying to get small things done in between no complaints for her. But that girl with specs should be either told to prioritise and work fast or fired. That big order she was working on turned out to be delivery order. I was so pissed off because I waited for more than 15 mins just for 1 classic poutine and I was on my break which was ruined. I did not say anything to her as I didn’t want to waste my energy on her. But she needs...

Staff have communication skill issue. Asked to order for veggie poutine several times but they printed order for veggie fries!. The person who was frying was very rude and never even said sorry for his mistake. Only the guy who was preparing food said sorry and realized they misunderstood. But already mistake was done. I didn’t feel to waste their food and said ok I’ll take it but i definitely didn’t want it, None of the other staff even didn’t care to realize their fault. Fries had barely any salt. Didn’t taste good. Overall I wasted my money and had a bad meal. Not going to buy anything from NYF west edmonton...