We recently had our daughter’s baptism at Cellar Door and we were SO dissapointed with the day. We had been to Cellar Door in the past and loved the food and atmosphere. I believe since then ownership and management has changed and you can definitely tell. The restaurant is very out dated, paint peeling, holes in the wall, tables and chairs broken, lights flickering, barely functioning AC and no music in background. Im surprised that restaurant is able to stay open in this condition.
The restaurant says they can hold 65-73 people comfortably for events and that is completely false. We had 51 guests and we were so squished that our family and friends couldn’t even move around. When setting up there wasn’t even enough tables to fit everyone.. thankfully we had 4 people cancel because I truly don’t know where they would’ve sat. When my sister asked for another table the lady told her there isn’t any left and they are broken. If Cellar door is going to host events you have to make sure there’s enough tables for the amount of people we had. You said the restaurant fit 73 people with the bar stools we were 51 people and barely fit not because of how the tables were set up but because there wasn’t enough tables to eat on. We somehow made it work but if those guests showed up I would’ve been so embarrassed because I really don’t know where they would’ve sat.
I went to Cellar Door the night before to drop off some decor for our event on Sunday. I was told by the manager that night that she would be able to set up our tables and have the restaurant set up for Sunday morning as we didn’t have much time to set up on Sunday so it would give us a head start .. no tables were set up, the chairs were stacked, the restaurant wasn’t even close to being ready. We were told we could meet someone there at 11:15am and no showed up until almost noon and on top of it she was very very unfriendly and didn’t accept help from my family and friends who went early to set up.
They had one great server who thankfully knew what she was doing even though she just started working there that week. If it weren’t for her it would’ve been even more disorganized because the other server working the event had no idea what she was doing and was dropping food off to people that they didn’t order. I later found out that people ate the food that they didn’t order but didn’t want to say anything because of how disorganized it was. I spent hours collecting my guests orders and organized seating plans and excel sheets to make it easy for the restaurant and they still managed to mess up.
When we got there no one was ready on the pizza oven, no salads were prepared. I told the manager that we would arrive between 1:30-2:00 and to please have pizza and salad ready because I’m sure people would be hungry. Pizza wasn’t served until 245-3. The Norma pasta was supposed to be cassarecce and they served rigatoni, totally different pasta. All the vegetables were cold. Many people got the short rib and most of it was fat barely any meat. The best part of the meal were the pizzas.
We were a big party and paying a decent amount of money I believe the food should’ve been perfect and exactly what we asked for. People felt bad complaining because they didn’t want to upset me and said they felt bad because the servers seemed so dishevelled.
If you’re thinking about having your event at Cellar Door, don’t. I wasn’t going to write this review but I reached out to management to discuss and never received a call and felt like people needed to hear this honest review before wasting...
Read moreLived beside here for years now and went tonight to give it another try with my wife. Under the new ownership, it has sadly gone down hill. It was a terrible experience start to finish.
They tried serving us a bottle of $10 Fantini from the LCBO instead of the Montepulciano d'Abruzzo I ordered, which was $58 on their menu. However, it’s not the same grape variety or quality. Don’t know how they think we wouldn’t have noticed. 🙈 I said something but was told it was a similar bottle since they didn’t have the one I ordered on their menu. They ended up charging us for the Abruzzo bottle we originally ordered. We ordered two pastas, the mushroom ravioli and Cacio de Pepe. Both were subpar. Not good at all tbh. We got a pizza as well but it never came.
There are scratches and paint missing on the walls, mirrors were not cleaned, tables with food not cleaned off and the lights were flickering non-stop, which did not make for a great ambiance. I can’t understand how this place came under new ownership in March and this is how they decided to present this place and serve this type of quality of food, especially if the owners run other restaurants.
The bill came and sad to see we were charged for the pizza and the bottle of wine we didn’t order. Really bad all around. It’s sad to see another restaurant in this area produce this type of food and service as if people aren’t going to notice. Wooof!
They used to have great pizza and homemade pasta here a few years ago when we used to come. I wasn’t going to write this review but I thought people should know what they are getting into if they are going to spend their hard earned money, especially with all these fake bot accounts giving them five stars, with one review only lol.
Sadly, we won’t be going back again as we really wanted to enjoy this place like we used too. Hoping the new owners can turn it...
Read moreI recently had the pleasure of dining at Cellar Door TO Restaurant, and I must say it was an outstanding experience from start to finish. Located at 3003 Lake Shore Blvd W in Etobicoke, this restaurant exceeded all my expectations and left me truly impressed.
From the moment I stepped in, I was greeted by a warm and inviting ambiance. The interior design is tasteful and modern, creating a relaxing atmosphere for an enjoyable meal. The attention to detail is evident, with comfortable seating and well-placed lighting that sets the mood perfectly.
The service at Cellar Door TO Restaurant is exemplary. The staff members are attentive, knowledgeable, and genuinely passionate about their craft. They were more than happy to answer any questions we had and provided excellent recommendations throughout our dining experience. Now let's talk about the food, which was the highlight of the evening. The menu at Cellar Door TO Restaurant offers a delightful selection of dishes that showcase a fusion of flavors and creativity. Each dish we ordered was beautifully presented and bursting with freshness. It was evident that the chef pays great attention to using high-quality ingredients and creating innovative combinations that tantalize the taste buds. The drink menu at Cellar Door TO Restaurant is also worth mentioning. They offer an extensive selection of cocktails that perfectly complement the dishes on offer. Whether it's a special occasion or a casual dinner, this restaurant offers an unforgettable culinary experience. I look forward to my next visit to Cellar Door TO Restaurant to explore more of their...
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