Miss Pho Express — Restaurant in Toronto

A few weeks ago I was at Miss Phở, I was a customer who always went with my friends, I always liked the food, I was there at night and ordered what I always order and my partner also when I started eating I had seen a mosquito so I didn't complain because I know it could happen and I always used to go there to eat but when I touched the noodles and started to pull them, 10 or more mosquitoes started coming up and I was really embarrassed to ask her to change because I had been trying to talk but I was so disappointed. that my partner ate his because there were no mosquitoes and we went to alert the restaurant owner when she started telling me that it was my fault for sitting near the a.c and that's why she saw that some mosquitoes started to fall LMAO NO SENSE FR ! when I started to hear I couldn't believe this and I said that I wouldn't pay for the soup because I hadn't eaten it and I wouldn't eat it with the bugs there and she insisted that I pay because she wanted to tell me that it was the fault of the place where I sat after insisting a lot to they took my plate away and paid for my partner's but they were extremely rude to me and still didn't want to do anything to change the plate they completely ignored the situation, I will never go back there again and I also don't recommend it to anyone, they lost a customer! I don’t recommend this place they don’t care about...

i was there last night APRIL 06,2023 we order our food (me +2 kids) my daughter order chicken with rice but we never knew it was spicy( didnt say in the menu) so when my daughter tried and it said it was spicy i called the server and asked why it spicy she said that how they make it there.(which is completely ok but u should let ppl know especially a kid ordering )After i asked nicely if she can take it and we will just keep the rice . she jus walked off and then came back with a clean plate to take the chicken .

i have already put the chicken on the plater where i ate and was passing her the plate she was shaking her head and sayin no leave it there, (in a loud voice ) (i think she took it to reuse it with someone else)

anyways she was also just giving me side look and said something to me in her language . so i told her to move that i didnt want her to serve me to ask for the owner or manger she said the person not there then i called out for help and the guy that was coming to talk to me she stopped him and told him no(not to come so she send a teenage boy to talk ) that was our first time there

WORST SERVICE EVER AND ALSO WATER CUPS WHERE SO DUSTY SO I HAD TO JUST GET WATER BOTTLES!

i did record a video that i will be posting soon and showing...

SCAM! BEWARE! DO NOT ORDER FROM THIS PLACE!! We order from this place frequently and today we placed an order online and the total was $83, when we went to pick it up, they charged us $98!?! So when we showed them my online receipt they said that it’s $98 because THEY did not update their pricing online. Ummmm how is that our problem?!?! You need to honour the price that’s shown online since you didn’t update it. And they actually refused to give us our money back. It’s not about the $15, it’s the principle and I’m pretty sure that’s not legal as you’re falsely advertising your prices online. Our typical orders are usually between $60-90, so you lost a customer over $15 as we will never order from this place again. Super unprofessional. Very disappointed and upset right now....