Domino's Pizza — Restaurant in Township of Langley

Called this location tonight. Driver knocked and the garage door opened at the same time. My mom was getting home so I assumed that it was her when she came in. I called back an hour later and they said they knocked and driver left. How does someone knock once and leave, so the employee (which sounded like the manager) told me the driver will come back just make sure you tip him more. who says that! so after 55 minutes I called back and asked why the driver hadn’t come. Manager replied he came once and you weren’t there and turned off all your lights.. lights were on and I already had the same convo with him and basically they didn’t send the driver back. Total disrespectful and no customer service. I admitted that I was in the wrong too but he just wanted to play the blame game. Overall very bad service and no communication skills at all.

Tip to Dominos: When you are a service delivery company, you do not blame the customers for any circumstance because of the delivery. Rather then offering a solution...

Didn’t want to bother with correcting the last order of the day (yesterday). Delivery driver would rather have the food and the people I caught on the phone at the store just before they closed only wanted to leave. Customer did not come first. I missed the delivery by seconds while I ran to get dressed and meet him. When I called I was told that he was still on his way and that the eta could be wrong by min after I told her my order was “completed”. No one would listen to me when I said he left without using the address that clearly states basement suite, as well as the delivery instructions, as well as my number to call or text if confused and I can meet. I would rather it be contactless, there was a major tip involved as I know it was the last order and it was snowing. Very...

just ordered 2 medium pizzas for the first time from this location, and im truly blown away. these pizzas are perfectly greasy, cheesy, crunchy but soft crust and covered with toppings. the driver came here at a very surprising pace considering when i ordered from the fraser highway location in Langley 2 times prior to this one. Both times having delays in the delivery and the pizzas being sup par at best. I lowered my expectations just to be blown out of the water with the service i have received tonight and may consider ordering again in the near future from this location. this is the one time i didnt tip for any sort of order in my entire life. and its the one time i feel like i received perfect service. keep doing what you guys are doing at this location, you guys...