Pizzeria Prima Strada — Restaurant in Victoria

Went in for a late lunch around 3pm with some family. Initially, the server that greeted us was prompt and smiley which set a nice mood for the lunch. Unfortunately, after receiving our drinks and taking our food order they were not seen again. Rather, who seemed to be the manager was now taking care of us and that’s where things went down hill. Each interaction with her was met with a cold and unpleasant vibe as smiles were completely absent and no sort of “your welcome”, or “my pleasure” was heard when thanking her for bringing us our meals. Unfortunately, one of our pizza’s (diavola) was overbearingly spicy and no one came to check on our food after we received it. After having finished the rest of our food and leaving a partially eaten diavola pizza, we commented on how the pizza was far to spicy for our liking to which the manager responded with, “yep it’s a spicy one”. Seeming to completely dismiss our complaint and or ensure that the meal went alright she then proceeded to take the rest of our dishes away. Frustrated and disappointed we figured it just be best that we pay and leave promptly. This experience left us with no intent of returning or recommending this place to anyone else. As I see that poor attitude seems to be a semi frequent topic of discussion in these reviews, I hope that this helps suggest an adjustment to...

I am a skip driver and I had a bad experience. I arrived 2 minutes before the pick up time for the order. I saw that there was three other drivers in the lobby of the restaurant so I asked them how long they had been waiting and one of them told me over 30 minutes. After hearing that I asked the staff the status of the order and they told me they were working on it. I then asked them if the pizza for the order was in the oven and they went over and checked then told me it hadn't even put it in the oven yet, by this time it had already been 2 minutes past the scheduled pickup time. I waited another 30 minutes then politely told the staff that they are able to request more time in the skip portal before drivers arrive if they need it so drivers don't have to wait because we get paid less than $10 an hour for waiting. She then told me that that the skip the dishes Portal had been turned off and they couldn't receive any orders. That turned out to be a lie because three more drivers ended up turning up before I received the order. I had to wait an additional 37 minutes after the scheduled pickup time until I received the order. This is completely inappropriate, disrespectful and unacceptable. (For background just so you dont think Im just a new skip driver, I have done over 9,700...

I was so happy to find Pizzeria Prima Strada when I moved to Victoria a couple of years ago. BUT it can be a bit hit and miss with the pizza/food. Some reviews mention - toppings on one side only, which we have also encountered. Also a lack of toppings (i.e.: a couple slices of onion or red pepper, a single leaf of basil on the whole pizza). If you mention this to the server, the reply is: "it is a Neapolitan pIzza". (The lack of toppings on one side and the inconsistency has nothing to do with the style of pizza!)

A new item that we tried was the lasagna - it is nothing like the picture on the website/Instagram! Very disappointing. Even the ingredients listed didn't match what we were served. Bland and rather tasteless (don't waste your money). We did mention this to the server, but they didn't seem to care.

Unfortunately, Pizzeria Prima Strada has a bit of a monopoly as Victoria has limited choices. We decided it would be best to lower our expectations if we go back. I get it - we are...