Disappointing Experience – Great Food, But Poor Payment Handling and Embarrassing Service
I visited this restaurant recently and initially had a wonderful time. The food was excellent, and I genuinely enjoyed chatting with the owner and his wife, especially after discovering that they were also from Punjab — the same place where I was born and raised. It felt like a warm and personal connection.
However, the entire experience took a sharp turn when it was time to pay. I asked to pay via Apple Pay, which I always use and have never had an issue with, even while traveling extensively. To my surprise, I was told they only accept cash, something that was never mentioned when I entered — no signs, no verbal notice, nothing.
When I asked for alternative options, such as bank transfer, PayPal, or even UPI from India, their attitude completely changed. The owner, who was friendly moments ago, suddenly became distant and refused to even look at me. One of the waitresses insisted I walk to an ATM, even though I had no cash and my hotel was nearly 2 km away.
In an extremely awkward and embarrassing moment, one of the young ladies generously offered to pay my bill and insisted I could leave. I truly appreciated her gesture, but I felt extremely uncomfortable. After waiting for more than 30 minutes, she paid my bill by cash and finally shared a PayPal QR code and I paid the bill.
This experience was not only frustrating but also deeply humiliating. What could have been a memorable evening turned into a situation where I felt unwelcome and judged. If there had been a clear “Cash Only” sign or the staff had mentioned it upfront, this could’ve easily been avoided.
Sadly, this experience left a sour taste and made me question whether I should continue visiting Indian restaurants abroad. It's not just about food — hospitality and transparency matter just as much. I don’t think the owner will ever realize that unclear payment policies and abrupt behavior can really ruin...
Read moreI recently visited Naan and Curry with high hopes of enjoying an authentic Indian dining experience. However, I was sorely disappointed by both the quality of the food and the apparent discriminatory treatment towards Indian patrons.
First and foremost, the food at Naan and Curry failed to live up to even basic Indian standards. We ordered Paneer Tikka, kofta, and dal, specifically requesting spicy preparations. Unfortunately, the flavors fell flat, lacking the vibrant spices and authentic taste that one expects from Indian cuisine. The paneer lacked the smoky char and succulent texture it should possess, while the kofta lacked the rich blend of spices and depth of flavor. The dal, a staple dish, was bland and lacked the characteristic complexity that makes it a comforting and flavorful choice.
What added to our disappointment was the apparent negative mindset the owner seemed to hold towards Indian people. Throughout our visit, we noticed subtle signs of discrimination, such as condescending remarks and dismissive behavior towards Indian patrons. This created an uncomfortable and unwelcoming atmosphere, undermining the overall dining experience. It is disheartening to encounter such biased attitudes in a supposedly inclusive and diverse city.
As customers, we expect both the quality of the food and the treatment received to be of the highest standard. Naan and Curry failed on both counts. It is essential for any establishment, particularly a restaurant claiming to serve authentic Indian cuisine, to not only meet culinary expectations but also to foster a welcoming and inclusive environment for all customers.
Based on my experience at Naan and Curry, I cannot in good conscience recommend this restaurant. The lackluster food, combined with the apparent discriminatory treatment, left a lasting negative impression. I hope the management takes this feedback seriously and strives to improve both the quality of their dishes and their attitude towards...
Read moreI regret to inform you that my experience at Naan & Curry was utterly disappointing. The food was simply appalling, lacking in taste and quality. The samosa chat was bland, accompanied by plain yogurt instead of the expected sweet yogurt and tamarind chutney. The baigan ka bharta was a disaster, drowning in excessive red chili powder and overwhelmed by potatoes and peas. The chicken tikka masala was served as roasted chicken with a separate curry, and the chicken itself was overly tangy due to an excessive amount of vinegar. Even the naan, which came in large portions, was undercooked, resulting in wastage.
To add insult to injury, when we voiced our concerns about the poor quality of the food, the unresponsive staff offered no resolution. Instead, the overweight owner of the establishment decided to engage in a confrontation, hurling racist remarks about our cultural background and implying that we had no right to critique their cuisine. Despite being familiar with Indian cuisine, having hailed from Delhi myself, I was shocked by the lack of professionalism and respect exhibited by the restaurant staff.
In conclusion, Naan & Curry is an absolute waste of money and an establishment I would strongly advise against...
Read more