I recently had the pleasure of staying at the Swagat Chandanagar Hotel during my visit to the city, and I must say it was an absolutely outstanding experience! From the moment I walked in, I was greeted with warm smiles and impeccable hospitality that made me feel right at home. The hotel's ambiance is top-notch, exuding elegance and modernity. The tastefully decorated lobby, plush furnishings, and well-designed interiors create a welcoming and luxurious atmosphere. The attention to detail in every corner of the hotel is commendable. The rooms at Swagat Chandanagar Hotel are spacious, comfortable, and equipped with all the amenities one could ask for. The bed was incredibly cozy, ensuring a restful night's sleep. The cleanliness and tidiness of the room were impeccable, reflecting the hotel's commitment to maintaining high standards. The hotel staff went above and beyond to cater to my every need. They were prompt, attentive, and always ready to assist with a smile. Whether it was providing local recommendations, arranging transportation, or ensuring a seamless check-in and check-out process, their professionalism and willingness to assist were truly remarkable. One aspect that truly stood out was the food. The on-site restaurant offers a diverse menu with a wide range of delicious options. The meals I had were nothing short of culinary delights, prepared with finesse and using the freshest ingredients. The attentive staff and prompt service further enhanced the dining experience. The hotel's location in Chandanagar is ideal, providing easy access to major attractions, shopping centers, and business districts. Whether you're a leisure traveler or visiting for work, this hotel's location ensures convenience and saves valuable commuting time. Overall, my stay at Swagat Chandanagar Hotel exceeded all expectations. It's evident that the management and staff take immense pride in delivering exceptional service and creating a memorable experience for their guests. I highly recommend this hotel to anyone looking for a five-star experience in the city. I can't wait to return for another...
Read moreI was surprised by the rude behaviour of the staff when i went to enquire about banquet hall in SWAGATH in Chandanagar. The answers given by the person SHEKAR who is sitting in the reception were very rude and insulting. We wanted banquet hall for only 40 to 50 people and I was trying to ask him about food then he started advising to arrange at home in an insulting way. Then we wanted to check the hall and we were waiting for the lift. We saw five people coming out from the lift without mask. None of them were wearing masks. I was surprised and was asking my husband how come people here are not wearing mask. Then immediately this guy was answering me that its their own wish to wear mask or not. I was surprised by the stupid answer given by him when i didnt even asked him. How can SWAGATH assure the people safety during this pandemic when they are allowing the people to walk-in without masks? After seeing the hall we came back again to the reception to take the quotation. When we asked this guy SHEKAR in reception about the quotation then the answer he gave was ' First book the hall then i will the quotation'. It was very rude to answer a customer in this way. What does the quotation mean? Quotation will be taken initially and if we like the quotation then we will book the hall. I dont know why SWAGATH is encouraging these kind of people, that too in the reception with unpleasant face with rude behaviour. We really liked the hall and thought of booking. But just because of his behaviour we had to change our decision and we booked in SITARA. Hope SWAGATH will hire people with good communication skills and train them how to talk to...
Read morePoor Service and High Prices I recently visited SWAGAT resto var and I must say that my experience was far from Service Quality (2/5): The service at [Bar and Restaurant Name] left much to be desired. The staff seemed inexperienced and unresponsive. It took an unusually long time for anyone to acknowledge our presence, and even longer to take our drink orders. We had to repeatedly request attention, which was frustrating.
Staff Experience (2/5): It was evident that the staff lacked the necessary experience to provide a pleasant dining experience. Our server seemed unfamiliar with the menu and struggled to answer basic questions about the dishes. This lack of knowledge made it challenging to make informed choices.
Pricing (2/5): One of the most disappointing aspects of our visit was the pricing of the starters. The prices were disproportionately high compared to the portion sizes and quality of the food. It felt like we were paying a premium for items that didn't live up to the cost.
Overall Experience (2/5): In summary, my visit to Swagat was marked by poor service, inexperienced staff, and overpriced starters. I left feeling dissatisfied and unlikely to return. I cannot recommend this establishment to others in its current state.
Suggestions for Improvement: Swagat resto bar should consider investing in staff training to improve their service quality and knowledge. Additionally, a reevaluation of the pricing structure for their menu items, especially starters, would make the dining experience more reasonable...
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