Joe's American Smashburger - Porta Romana — Restaurant in Milan

It’s a place with two faces, but the ugly is far worse. On my first visit, I had a great experience—so much so that I returned just three days later. But on my second visit, the service was unrecognizably poor. I made the same simple request as before: a burger with no bun (gluten free). This time, Miguel flat-out refused, saying he was “told not to do it,” without explaining why or by whom. When I mentioned I’d leave a review, he also refused service to my friend.

In a city where good burgers are already hard to find, it’s incredibly disappointing and shocking for such...

Very happy to have this new addition to the Milan burger landscape. As an American myself I can vouch for the authenticity and quality of these smash burgers. They have mastered the correct meat-to-bun, toppings-to-sauce, and burger-to-mouth ratios, otherwise known as the holy trinity of burgers. (I just made that up). My only complaint is their drinks, and this can easily be fixed. They currently have no ice for their soda fountain, and the unfortunate choice of PepsiCo over Coca-Cola. Oh and don't charge extra for ketchup please. Overall a very, very...

I've eaten a few smashburgers before, but safe to say this one was the best I've had. The New York Cheeseburger was excellent, and the burger patties were succulent, yet still had the crispy bits around the edges that take a smash burger from good to great. Overall satisfying experience, and the staff is very kind. Would highly...