BELLUSTAR TOKYO, A Pan Pacific Hotel — Restaurant in Tokyo

We chose this hotel for our stay in Tokyo specifically because of its fantastic location right in the heart of Shinjuku but also because the rooms are very high up so you do not hear any street noise which is excellent because the streets are always very busy in this neighborhood. We really appreciated the level of luxury as well, and overall I think that the quality of the hotel combined with the location makes it a worthwhile place to consider staying when in Tokyo. The views are AMAZING ... seriously unparalleled with almost any other hotel in Tokyo (see picture). |The two things that come to mind for things to really be aware of if you are considering staying here are as follows: ||1) Service: the service here is excellent, but dare I say it's almost too good, or almost too attentive. I think if you are the kind of person that likes to just come and go as you please and not really be noticed or not have to interact with anyone, this is NOT the hotel for you. The sheer number of people that you will see, that will greet you, and that you will interact with anytime you come or go is slightly overwhelming. This can be looked at one of two ways. If you love service and attention this is the hotel for you, but if you would rather just not interact with anyone and go about your day, it's a little too much. Especially because the hotel is not on the ground floor, you have to enter the lobby then walk to a first elevator, then when you get off that elevator you have to walk through the actual hotel lobby on the 18th floor, around the corner and then to another bank of elevators that will take you further up to your room on the much higher floors of the building. What will inevitably happen is someone will greet you at the ground floor doors as you walk in...there is always someone standing there. Then it's possible they will escort you to the elevators or there may be another person that you will see along your way or at the first elevator. Sometimes that person would ride the elevator with us. I'm not sure if this is a hospitality thing or a security thing, or maybe a little bit of both, but it was almost like we had a shadow at all times. Upon getting off the first elevator you will walk through a lobby where no less than four people will greet you. You then take elevators up to your floor where your room is, where about half the time another staff person was on our floor and greeted us again at that point. Staff are very nice and are very willing to help you with anything you need, which is great, but for me it was just a little more attention than I was used to, and some days where I wasn't really feeling like interacting with people, it was just a little much to have to interact with so many people when we came or went. But again this might be something you are looking for, in which case the service is fantastic. But if you want to keep to yourself and don't want to be seen then this is not the place for you. Literally 6 or 7 people will see you coming and going, and greet you, every time. |2) The bathroom: The overall quality of everything in the bathroom is excellent, including a beautiful tub, dual vanities, a lovely rainfall shower, and a wonderful high-tech Japanese toilet with bidet and multifunction remote on the wall as one might expect in Japan. The significant issue we had was with the design and layout. While there is one giant sliding opaque door that you can close right at the threshold of the entire bathroom to give you full privacy, once you are inside the bathroom itself there is no privacy between the shower, the toilet, the tub and the sinks. It's all one big open space and even though there is glass around the shower and around the toilet, the glass is very translucent, so you not only can see a reflection a little bit but you can also see right through it to the other side. So if you are sitting on the toilet you're not only seeing a reflection on yourself (which is weird) you are looking right into the shower. And if you're taking a shower you see a full body reflection of yourself but also stare right into the toilet. If you are a couple like we are and one person wants to shower while the other one perhaps uses the toilet, you will literally be staring at each other. See my picture for reference. Similarly, if one person wants to use the toilet and the other person wants to wash their hands or brush their teeth or get ready in front of the mirrors and the vanities, you will see (and hear) each other very plainly the entire time. So really the only way to get any privacy while using the shower or the tub or the toilet is to close the large sliding door which eliminates the other person's access to any of the bathroom completely. So anytime one person needed to use the toilet, the other person could not do anything else in the bathroom, which added a significant amount of time to our morning routine when we got ready. It's just a weird setup and there is no reason why those glass walls should be translucent. If they were completely opaque or had that functionality where the whole glass wall would go opaque with a flip of a switch, it would have been fine. But the way it is right now made it awkward or difficult if you have more than one person staying in the room. ||So for those two reasons I give this hotel 4 stars. While it is a very fine hotel in an excellent location it just had a couple things that made our experience a little less than stellar. But I don't hesitate to recommend it overall...just know those two things going into your consideration for staying here. If you're ok with them then the rest of your experience will...

I stayed at the Bellustar for four nights while on vacation. The Bellustar is a remarkable hotel -- a 5+-star experience. I had a wonderful stay. The rooms are furnished elegantly. For example, the bed sheets felt 600+ thread count, the coffee maker was a high-end Nespresso brand, and the Bluetooth speaker was a premium Bang & Olufsen brand speaker, which I was easily able to connect my phone to.

The room was meticulously maintained. Mine was cleaned twice each day. I opted for the complimentary turn-down service (you even specify the time you want it), and each evening a chocolate cookie, bottle of water, and container of ice were placed on the table for me. The staff were exceptionally helpful, and the staff members I interacted with spoke flawless English. I arrived early. No mention was made of the fact that I was early and I was checked in immediately. The check-in process was the most impressive I have ever experienced in over 300 hotel stays, including a personal introduction to my room.

The views from my room were wonderful, with floor-to-ceiling windows looking out over Tokyo. The room featured an electronic control panel to open and close a sheer curtain (to let in light) and a blackout curtain (for total darkness). The enormous bathtub came with bubble bath and salt bath additions, and the shower offered both rain and direct water options. I used the services of the concierge for dinner one evening, restaurant recommendation were excellent, not to mention a reservation at a location that was totally packed. The hotel rooms are tranquil (although you can sometimes hear sirens or the rail lines), which is quite a contrast from the bustling Kabukicho area around the hotel.

The Bellustar Hotel is on the top 10 or so floors of the Kabukicho Tower in Shinjuku. The lower floors of the tower include a huge food hall with 8-10 restaurants, a gaming arcade, a live concert area, and a theatre. On the bottom floor, there is also a very busy and popular Starbucks. The hotel is super-convenient to rail lines, within a 10-minute walk of 4+ rail station entrances, including the sprawling Shinjuku station, as well as the famous Omoide Yokocho (40 small restaurants) and Golden Gai (200 small bars) areas of Shinjuku.

The only minor annoyance (barely worth mentioning) was the trip from my room from the 41st floor to the 18th-floor lobby, and then a single elevator to the ground floor.

Overall, a fabulous experience 5+ stars. Highly...

As someone who works in the hotel industry in Las Vegas, I can confidently say that The Bellustar is rising into the upper echelon of luxury hospitality. It embodies everything a high-end, high-class hotel should be.

I traveled to Japan to propose to my now-fiancée, and as a surprise, I booked our final nights at The Bellustar. It was absolutely the right choice. We’ve already made it a goal to save up and return for an entire week in the future.

I visited in early May and stayed in a Junior Corner Suite King. The room was immaculate, spacious, and beautifully designed — but the highlight for us was the bathroom, which felt like a spa. And the view? Truly breathtaking — unlike anything I’ve experienced before.

The service was exceptional. Check-in was smooth, and every staff member treated us with genuine professionalism and respect. I especially appreciated this because, as obvious tourists in casual travel clothes, we stood out among the more formally dressed guests — yet we were never made to feel out of place.

We ordered room service several times. While the menu was somewhat limited, the quality, flavor, and presentation were consistently excellent.

Another great perk: the airport shuttle bus. It stops right in front of the hotel, which made our departure seamless and stress-free.

As for location, The Bellustar is in a lively area with great food, shopping, and nightlife all within walking distance. Some reviewers mentioned a few nearby streets feeling a bit rough — and while I understand their perspective, we personally had no issues. As with any travel destination, it’s up to the visitor to stay aware, make smart choices, and do a bit of research.

My only real issue was with train station access. While there was a station entrance fairly close to the hotel, Google Maps didn’t recommend using it—likely because the lines accessible from that entrance didn’t head in the direction we needed to go. As a result, I had to walk a bit farther to reach a different entrance. Not a dealbreaker by any means, but something to be aware of when planning...