The Eatery, Four Points by Sheraton Puchong — Restaurant in Subang Jaya

Had dinner at the restaurant, and my goodness, is the service horrible. It's almost comical how roadside Coffee shops or Mamak can have better service than this restaurant run by prestigious group Sheraton. Waiter couldn't understand me when I tried to order from the menu, despite me literally pointing at the item and reading out what I wanted, wrong food item came, TWICE.

Waiter also not attentive. Asked for some cutlery since the ones on the table was dirty, and all I got was some "Ok Ok", and the cutlery I requested for never came. Had to end up asking another waiter for it.

I also have no idea why the wait time for food is so long when the restaurant is barely crowded. There was literally 2 other tables besides mine, but waited for 40 minutes for food. When I asked the waiter about it, then the food came immediately. Does this mean that my food had been sitting at the kitchen counter for the past 20 or so minutes after it is ready? Why is the food not delivered immediately after it is done?

Ordered rack or lamb, most expensive item on the menu, RM100+, and the portions are pitifully small. Served with 3 very small sized ribs. Had to order another mains since there is so little meat on the ribs. Taste wise? It's average at best. Nothing special to justify the RM100 price.

Ordered the seafood bowl as well. Frozen fish. Taste super bland. Batter thicker than the fish. Stale cooking oil smell. Asked the waiter to reject the order, as I only ate 1 or 2 pieces of fish from that abomination of a bowl, but waiter was not able to do so. End up settling for some fruit juice for that dish. Waiter got the order wrong and gave me a different fruit juice from what I had originally ordered as well Haha!

Good things about the restaurant: Spaghetti is fine, carbonara is great, the pesto just average. Nice and chill ambience.

Very disappointing how Sheraton operates this restaurant. Had to leave the restaurant hungry as I don't want to deal with the terrible service, food and wait time anymore.

Asked for the bill, and it took ages for the bill to arrive once again.

What a waste, this restaurant could have been my go to place for a chill and relaxing quality dinner, since the location and environment is superb.

Nothing to say about hotel rooms since I never stayed here.

I would describe my experience this evening in this restaurant as Malaysia's Kitchen Nightmares. Everything that could go wrong, went wrong.

So for anyone who is looking to have an enjoyable dinner here, I bessech of you. Please don't come here, spend your hard earned money elsewhere, with better food...

1. waited 50 mins for food
2. waiters cannot understand you
3. cutlery was dirty
4. when ordering, waiter will just blankly stare at me and always come back a second time to confirm (i.e not asking for me steak's doneness, coming back to tell me things on the menu not in stock)
5. all dishes mash potatoes were cold
6. steak was raw
7. "rack of lamb",a rm100 dish, came with 3 skinny ribs.
8. the waiters got the order wrong anyway (ordered seafood bowl, pointed to it exactly in the menu, seafood curry came, we said it's wrong, seafood bowl never came / they even thought it was seafood soup we ordered - we saw the seafood soup being brought to the kitchen to be tossed )
9. seafood bowl finally came, literally tasteless, batter undercooked and doughy, UNSEASONED, taste like eating raw flour

I thought kitchen nightmares was funny tv but now I've felt it in real life. Probably the worst meal I've had in my life when coming here for a...

First visit here on a Saturday evening for buffet dinner. Spread of main dishes such as curry fish, daging hitam, grilled and roasted chicken, etc is not as massive as in some other equivalent * hotel buffet, but the taste and flavour is better than many. The cooking station of seafood on demand is great, serving hot and flavourful 'kam heong' sauced prawns, flower crabs and clams. The roast lamb is tender and well done. Items at the cold seafood section- oysters, prawns, mussels - are fresh and of average sizes. Would be better if more types of scrumptious cakes, pastries and kuih are included in the dessert section. Also, adding a Japanese food section with maki and tempura would be more attractive to buffet foodies. Staff service was excellent. Overall, a satisfying dining experience that can be further enhanced if the ambience and decor...