Deyalo Restaurant — Restaurant in Pokhara

I must express my utmost disappointment and frustration with the level of service I received at DIYALO. Frankly, it was nothing short of appalling. From the moment I walked in, the lack of courtesy and professionalism displayed by your staff was evident. I felt completely ignored and unimportant, as if my presence was an inconvenience to them.

The staff seemed to have little to no knowledge about the products and services you offer, leaving me feeling helpless and uncertain about what to choose. It was as if they had no interest in assisting customers or even making an effort to understand their needs.

Furthermore, the overall cleanliness and hygiene of your establishment were far below acceptable standards. Dirty tables, unclean floors, and a general lack of tidiness were not only unsightly but also raised concerns about the level of care you put into your business.

The checkout process was yet another nightmare. It was slow and inefficient, with the cashier displaying a complete lack of urgency or concern for the growing line of frustrated customers. I felt like my time was being wasted, and it left a lasting negative impression on my overall experience.

Even when I tried to provide feedback to one of your staff members, they were dismissive and uninterested, making it clear that customer satisfaction was not a priority for them or, it seems, for your entire establishment.

In conclusion, I am deeply disappointed with the way I was treated at DIYALO. As a customer, I expected a level of service that reflects basic courtesy and professionalism. I sincerely hope you take this complaint seriously and address the issues raised to improve the quality of service at DIYALO. Otherwise, you risk losing not just one dissatisfied customer, but many more potential patrons due to word-of-mouth reviews.

I expect to see significant improvements in the near future; otherwise, I will be left with no choice but to take my business elsewhere. I hope you understand the importance of valuing your customers and making their experience a...

Gave 4 stars because of service. We had ordered pizza among other stuffs. We waited for half an hour, I went to the waiter myself to ask how long would it take. And he says sorry we can't serve pizza today.

Total lack of communication. The cutleries were absent from the table. We changed a table as it was not clean.

But the food was quite good. Atmosphere was nice. Price is reasonable too.

Please improve your service and ask the cleaning staff to clean the table as well as the floor once the...

Today afta long time I get chance to visit My best Restaurants Diyalo & Without any doubt, the Diyalo Restaurant is one of the best restaurant at Pokhara.We spent few hours in the restaurant and will definitely come back (like many guests) due to the amazing overall experience. The service is incredibly good & Customer service as well as and Our concierge Ms. Asmita she is amazing with wonderful performances. Thank You Asmita for your...