noMENU — Restaurant in Lisbon

Ordered food just before 10:30p/22:30; received email confirming order (oddly this time did not have a delivery estimate), it's now 1:00a and no order. They don't answer phone, and the restaurant they promised to deliver from has long been closed. Won't attempt again. NEXT DAY EDIT: NoMenu called next day to apologize and ask if we wanted our order (obviously wasn't needed anymore). Explained they themselves close at the time we placed order. Still doesn't explain why we received a confirmation email and waited around hours on an order that was never going to come. Time to update their system to communicate properly after hours. Updating from...

Don't bother. I received the confirmation email to say the order would arrive in 30 mins. Nothing arrived after 40 mins so called up and was told the driver was on his way. Called up after a further 15 mins as nothing had arrived and told the driver was 10 mins away. Called to cancel the order after a further 20 mins and was told I didn't put the address in (I did and also provided my phone number but didn't get any calls). So left very hungry after ordering almost 2 hours ago...waste of time...

Encomendei hoje no site deles, apesar de ter lido reviews negativas. Mesmo assim tentei dar o benefício da dúvida, mas afinal as críticas negativas eram reais como pude comprovar com a encomenda que lhes fiz.

Encomendei às 16h duas refeições, que viriam do Oeiras Park (moro relativamente perto), e recebi logo notificação para esperar pelo menos até às 20h30, logo aí pensei que deveria ter encomendado uma pizza q me demora para aí uma meia hora no máximo e mesmo assim ainda me telefonam a avisar.

Recebi o mail a dizer que a encomenda estava pendente e passado mais umas horas, lá pelas 18h, recebo mail a dizer que a encomenda tinha sido cancelada.

É um MAU serviço e adoro ler o texto na página de facebook em que dizem: "A noMENU é uma empresa pioneira e líder de mercado no sector de entrega de refeições ao domicílio. Surgiu no mercado há 15 anos e caracteriza-se pela qualidade de produto e serviço que disponibiliza."

O enigma aqui é saber como é que conseguiram estar abertos durante 15 anos.

Experiência a não repetir, para ficar à espera já me basta telefonar para as Finanças e...