Ketchup | مطعم كاتشب — Restaurant in Makkah Region

I’ve been a loyal customer of Ketchup for years, but my recent visit was absolutely disappointing, I drove all the way in this heat just to be treated so rudely by the manager (a lady) who kept pressuring me to order while I was waiting for my friends, and even accused me of just sitting there without ordering. That was humiliating, unprofessional, and completely unacceptable. After this horrible experience, I honestly don’t think I can ever visit again. As a customer, I never expected to be treated this way. Instead of feeling welcomed, I felt disrespected and racially profiled This experience has completely ruined the trust and comfort I once had with this restaurant, and honestly, I don’t think I can ever visit again if this is how customers are treated Please fix your customer service. And hire professionals! Ratings...

I'm so glad that my family and I tried this cafe the first night of our trip!

Ketchup was a lovely experience all around but the highlight had to be the incredible waitstaff who were so competent and attentive. We asked for a little bit of chilli powder in the sauce with the fries the first time and the waitstaff remembered this each time we came in later!

The iced coffee was wonderful and quick service was consistent no matter what time we came in or how busy it was.

We ended up spending many hours over the course of our stay relaxing in the cozy atmosphere.

The combination of the excellent service and delicious food made Ketchup the highlight of our trip...

I give 5 for the staff they are accommodating to their customer and always smiling:) 3 for the food, well i love fettuccine alfredo so most of the time if i order pasta i go for the fettuccine, the fettuccine has unique taste of grilled chicken though u cannot see the chicken used is grilled 😅 (i wonder why is that hehehe) well can say taste like smoke the sauce is watery i hope they can make the sauce alittle bit heavy, and it's a bit bland. The grilled pineapple pizza is awesome i give a 5 start witht that or maybe i just love pineapple in the pizza hahaha .. the water is over price 🤣 so i took the bottle and...