McDonald’s — Restaurant in Riyadh Region

Having eaten at McDonald’s in more than 50 countries I have a good idea about expected service levels. Here in Saudi it is appalling - 10 mins for a sausage and egg breakfast meal - and there was not another customer in the restaurant. No speed, customer service average - food was ok but the experience was less than ordinary. The franchisee needs to train the staff on what it is to be a McDonald’s employee - and how to deliver exceptional...

The food quality at this branch is extremely poor and requires urgent attention from Mcd management. Service and quality controls need to be significantly improved. Unfortunately, my entire order was inedible and had to be discarded and this for the second time !! a disappointing experience, especially for a new branch...

Today I was served by an employee named Fahad at McDonald’s, and I truly appreciated his kindness and professionalism. He was very polite, served with a smile, and made the whole experience pleasant. Thank you, Fahad – employees like you make customers want to...