We went to celebrate a late Mother’s Day dinner on 5/13 at 5:30 PM. Our party of four adults and two children under four was seated at table B10.

For the price, the food was decent, but the service left much to be desired. The staff appeared stoic and emotionless, giving the impression that they disliked their jobs. Management should improve the work environment or provide training on customer relations, given that this is the hospitality industry.

The tall man making hand rolls at 5:30 PM (姓范) was particularly cold and emotionless, making the experience uncomfortable. It felt as if he was annoyed with everyone asking for hand rolls including us, which was disturbing.

The best service came from the cleaning staff, who were always smiling, nice, and friendly. Special thanks to the older, slim chef at the teppanyaki station, who was both friendly and professional while making shrimp and scallops.

Overall, most of the team seemed cold and unemotional. The food was average but acceptable for only $1,080 per person. The bamboo pork rib soup was tasty but not hot enough, while the desserts were great and enjoyable

Unfortunately, the toilets smelled terrible, like feces, throughout. It would be wise to increase cleaning frequency during peak times, perhaps in consultation with Sogo management.