TGI Fridays - Aberdeen Beach — Restaurant in Aberdeen City

Recently visited here with my partner and newborn, it was very quiet, only 3 tables in the whole restaurant. It suited us to be honest because it’s quite nerve wracking going to busy places with an unpredictable newborn. We asked for a table with space for our pram. The waiter was very accommodating and gave us a perfect corner table with plenty space for our pram. We then got our order taken by a waitress who was also nice and pleasant.

Fast forward 20 minutes and a family of 5 then came in. But the restaurant was still quiet as one of the other tables had left in that time. There was tables of 5 and 6 empty everywhere. This other waiter different from the one that seated us, comes and gives the family of 5 a table right beside us, he had to actually physically pull their table slightly away from us before they sat down, because our pram was close next to it. This was really baffling to us, why would you sit a family of 5 next to a newborn in a pram that could cry any minute and the fact you made all parties involved uncomfortable as you try and pull a table away from ours, right in front of everyone when everyone is thinking the exact same thing - that being.. why not just give them that table over there… that’s empty.. and had much more room… and you don’t need to worry about them disturbing our baby or equally our baby disturbing them. Absolute mind blowing how incompetent this waiter was, not a bit it common sense between his ears. Then, a different waitress came with our mains, a different waitress again from the nice one that took our order. She put the plates down, then took our starter plates away at the same time, doing so, knocked half my chips off my plate onto the table. I waited to see if she’d apologise or offer to change them, she never. I had to awkwardly pick them up in front of her and put them back on my plate brazenly. Still nothing. Absolutely shocking service. When she first approached she had a bothered expression on her face and said “I don’t have a clue who has or hasn’t got the tomato” as one order had a tomato removed. I’m no etiquette ambassador but surely being a bit pleasant and polite is part of being a waitress no?

Overall, the food was good, despite the table chips, and the first two waiting staff we encountered were very nice but the other two...

I have been coming to TGI Fridays and been a fan for many years. Not just this one but I try to visit one everywhere I go.

Lately, I’ve noticed it’s been losing its identity.

From the fact that the waiters are no longer “quirky” to the quality of the food. It’s just not tgi anymore. Which is a massive shame.

Over the school holidays we have been 7 times. Unfortunately, the new menu came in recently and today we went to check it out. I find it appalling that this menu has even been released.

Less food, higher price, lower quality.

I was going to right it in detail but I find I can sum it up like that.

While we were eaten a family and a couple got up and left after being seated. We over heard the family saying it’s just too expensive. I absolutely agree. You seem to be expecting a family of 4 to pay £20 + for a burger. For a family restaurant that’s absolutely appalling.

Not only that, the kids eat free vouchers only Works one adult to one child now because some person has decided, because reasons 🤷‍♂️. At least look like you care.

Anyway, after more than a decade my family have decided, although we can afford to eat here, talking into consider the food quality and the deterioration of the brand identity ( which affects the atmosphere ) we can no longer enjoy coming to tgi.

It was a great couple of decades. But you are no longer providing what a family wants or enjoys.

Apart from maybe your garlic fries 🤷‍♂️ if it wasn’t a small handful for the price.

Cheers for...

Went in for a visit at Wednesday lunchtime, when we arrived there were only two small tables occupied. We were seated very quickly and ordered our food and drinks. The drinks arrived quickly but sadly, this is where the positive experience ended.

The restaurant was very cold, so much so that I had to wear my thick outdoor winter jacket and had to put jackets on my two toddlers. The food took a very long time to arrive, almost a full hour. We noticed that the tables before us and after us also had no food. When my ribs arrived they were barely luke warm. My wife's Steak Fritz arrived literally as a bare steak on the plate, none of the fries or vegetables made it to the dish, and the steak was 'just warm'. To the waiters credit, when we mentioned that the rest of my wife's dish was missing, he apologised and quickly brought out the missing veggies and sides.

As the restaurant was so cold, our food that arrived just-warm quickly turned cold before we were halfway done.

The staff seemed to be stressed and avoiding eye contact with customers.

As a restaurant, it was strangely devoid of the smell of food and the background noise of customers talking happily. We noticed other customers also looking around wondering where their food orders were.

This experience was a vast departure from our good experiences with this and other...