Valentinos — Restaurant in Amber Valley

I am extremely disappointed with my recent experience at your establishment. I ordered a pizza with chillies and was not asked to specify whether I wanted chilli slices, flakes, or jalapeños at the time of ordering. However, when I received my food and realized the order was incorrect after driving from Langley mill to collect all the way back to Ilkeston, I was told that there were chilli flakes on the base—yet upon checking, there was not a single flake in sight.

To make matters worse, after driving all the way home and realizing the mistake, I called your team only to receive excuses instead of a solution. The handling of my complaint was poor, and the overall service was even worse.

I expect better from a professional takeaway. Please address these issues to ensure this doesn’t happen to other customers. I would appreciate a response regarding how you intend to improve your service and avoid such mistakes in the future.

Won’t...

My daughters and her siblings had a meal from here last night (17th August 2025). They ordered 2 doner kebabs, 2 pizzas, Garlic bread, salad pot and 2 x garlic mayo. The garlic bread and salad pot were missing. A plain mayo was sent in place of 1 of the garlic mayo. As a gesture of good will they were promised a bottle of pop but this was not received. Both my daughter and her brothers bf had the kebabs. The kebabs were bland and extremely greasy.... If that wasn't bad enough both of them have spent last night and all of today fighting for the toilet with stomach cramps and severe diarrhea!! As this was the only thing my daughter ate yesterday there was clearly something very wrong with the kebab.

AVOID THIS PLACE UNLESS YOU WANT...

Used to order from here all the time, quality and price point was always great! Cannot say the same after today although I have also noticed Valentino’s Langley mill going down hill in the last 12 months. Was told you cannot order a half and half 12 inch despite having ordered one 3 weeks previously, also noticed a steep increase on price when I had ordered the alternative to this. So unfortunately the quality of there pizza is not worth the price point will be avoiding from now on and ordering pizza strictly from Pizza Hut, Papa Johns or Dominos.

My advice to any small establishment focus on quality and competitive pricing. To beat the franchises.

Greed will...