Having been here before it was amazing! Couldn't fault staff or food... The second time round.. what happened?? We asked to sit outside as the music inside was fairly loud nothing against the place at all on that, and were informed to order drinks through the qr code, which we then told them didn't work.. (absolutely fine! Tech is tech sometimes glitches happen) but it seemed impossible getting attention from busy staff who are bustling inside when you're outside.. so, as there wasn't any other way to get their attention to order drinks, it was inevitable we had to go inside.. right? We did this several times and there was no issue - we were happy to quickly get up and attract attention from the staff by the door (with masks on) and they were happy to take our drinks order? Until, we were approached by a member of team who informed us we couldn't do this.. we tried to tell her what the issue was and she was actually quite ignorant considering we didn't have a problem, we just wanted to inform her of the situation and that we weren't causing menace.. this kinda killed the atmosphere seeing as we felt a little belittled and ignored. Then two seconds later the bouncer came over.. to 'talk' to one of us.. as the one he wanted to talk to didn't speak much English, he got a little stern even though we were trying to translate as quickly as possible, once our friend understood he was happy to have a 'talk' only to be informed of the same thing that was told to us by the lady who came over and gave us a telling off? We were quite confused by this as we understood 2 seconds before when we were just told? We were not causing disruption, trouble or malice so we felt this was quite unnecessary and quite abrupt to have such a minor issue based off lack of communication to escalate to this point. We finished our drinks and had the coldest exit from both female and male security who glared at us as we left (for what reason exactly I'm not sure)... So, all in all.. we feel quite saddened by the experience as it really didn't need to get to such an extreme action. If you're going to have an outside, if you know your qr code isn't working, and staff inside are going to be busy.. would it not be best to have someone stationed nearby? If not, perhaps listen to the customer and through communication attempt to resolve the matter instead of having a go and completely ignoring any other voice.. there wasn't a reason for it. We were compliant, we understood it was busy and those inside were bustling around, so.. what else could we do?