Bella Italia - Crawley — Restaurant in Crawley

What a mistake we made eating at Bella Italia in Crawley today. The female server was lovely and as helpful as possible under the circumstances when the manager didn’t make time to come speak with us after I complained about my meal. We’ve eaten in this restaurant before and we’re happy with the quality of the food but today was very different. The garlic and mozzarella flat bread was swimming in oil so returned and the garlic chabatta I asked for as a replacement was equally soggy with oil as though it was deep fried. I’d ordered carbonara which is my favourite Italian pasta dish which was a bowl of plain spaghetti, but our some cheese and lardons no sign of a carbonara sauce. After returning it I ordered the beef lasagna served on a cast iron dish seemed to have been frozen heated in a microwave before serving as the pasta was water logged, tasteless and scalding hot. I did eat it, my wife had finished her meal before my replacement meal arrived and I was very hungry and fed up by that point. With more will power over my hunger and gumption id have returned the lasagne too. My wife had a garden salad with roast veggies and added chicken with a side of sweet potato fries. The salad was ok, a bit dry and tasted of oil. The fries were very oily with the main taste being the oil. The manager, approached by our server removed the flat bread, chabatta and the carbonara from our bill. We will not be returning and would recommend others thinking of eating here avoid the...

Words cannot describe how utterly shocked I am! The food was terrible, the service was even worse. I have never been spoke to in such a abrupt, rude and disrespectful way! When trying to explain the food was burnt and hard, the General Manager showed it was fine by shoving her fingers into the food in front of us, before storming off to the kitchen and then in full view of the dining room doing the same to show the chef.

When asking for the bill, I asked a waitress for her to write down the name of the rude member of staff and for the head office number, with that the waitress goes straight to her and before we knew what was happening she charges over introduces herself as Carmen the General Manager. I asked her to write it down for me, and with a very sarcastic tone says "what, can't you remember Carmen?" and literally starts having a full blown argument with the table. The whole restaurant fell silent and was in shock with what was happening! Even saying that she hopes people do complain, and she doesn't care what people think!! After a few minutes of this, she storms off briefly before returning for round 2, I literally had to stand up to say that with the young children present at the table can she please remove herself away from us!

She seriously needs to re evaluate her attitude! I'd appreciate head office getting in touch with me before I do!

I'm so angry, I'm...

Title: Unforgettable Dining at Bella Italia in Crawley, Courtesy of Sophie

I recently dined at Bella Italia in Crawley and it turned out to be an unforgettable experience, thanks in large part to the exceptional service provided by Sophie. From the moment we entered, Sophie’s warmth and hospitality shone through, setting the stage for a wonderful evening.

Sophie’s attention to detail, especially regarding our allergen concerns, was remarkable. She took the time to thoroughly understand our dietary needs and communicated them with care to the kitchen staff. The meal that followed was not just safe and allergen-friendly, but also a delightful showcase of Italian culinary excellence.

Each dish we sampled was a testament to the quality of ingredients and the skill in the kitchen, served with a presentation that elevated the entire dining experience. The ambiance of Bella Italia, with its inviting decor, added to the charm and enjoyment of our meal.

Sophie’s professionalism and genuine care for guests stood out prominently, enhancing our dining experience significantly. She is undoubtedly a stellar member of the Bella Italia team, embodying a true passion for customer service. For anyone seeking a fantastic dining experience with a personal touch, Bella Italia in Crawley is the place to go. Do ask for Sophie; her exceptional service is sure to make your visit as delightful...