The Duke of Cumberland — Restaurant in England

Absolutely disgusted at the “service” we received yesterday. My daughter and son in law booked a table for 5pm for 8 people. The table was upstairs, I’m disabled and found it difficult and painful to get upstairs but when my daughter booked she was told there were no tables downstairs. There was at least 3 tables free and big enough for us all. My son in law went downstairs and ordered the drinks and asked for the menu. He was told that they had stopped taking food orders as the chef had to catch up. Then one of the staff came and said the card had been declined. Luckily my son in law has his banking app on his phone so checked his account and it showed it HAD gone through. This happened to 2 other tables while we were there. I went down to the bar to see when we could order food as our 5 year old twin grandsons were very hungry and I’m Type 1 diabetic and needed to eat. I was told the chef was coming back in about 15 minutes, so was he catching up on orders or had he gone home? The attitude of the young girl on the bar was appalling. It wasn’t her problem apparently. I hope the owners see this review and MAKE it her problem! Mothers Day was ruined for both me and my daughter whose eldest son had come home on leave from the RAF especially for Mothers Day. The older lady said she had just started working there so can’t criticise her as she seemed overwhelmed. The young girl on the other hand was cocky and is obviously not suited to a customer facing role! We left an hour after arriving without ordering any food and we certainly won’t be going back. We ended up at Wetherspoons where the service was quick and cheerful. It’s not really somewhere to go for a family celebratory meal but beggars can’t be choosers. Oh and a final word on the Duke, £2.50 for a Fruit Shoot is bloody...

Where to start…… booked a table for a set time & was shown to a different table upon arriving. We could see our table with our name on & reservation with someone else sat on it. We weren’t told anything about service & so helped ourselves to menus, after a few minutes of sitting on the hard chair & my 71 year old mother feeling like she needed a booster we moved tables. We ordered food & waited & waited & waited. About 45mins to an hour later our food arrived. The only good thing & the reason for the 1 star is that it was tasty, however after waiting such a long time I likely would have ate a scabby horse! We waited for our empty plates to be moved but they never were. We approached the bar & ordered desserts, 3 desserts. The server told me it would be a 30-40 min wait for food, I asked if this applied to 3 desserts & was told no. Low & behold after 40 minutes, and our empty plates still not cleared, we started to query our desserts. We were told 5 mins. After 10, I went back to the bar & asked for a refund. Not once did I get an apology & the woman asked if I’d like to keep it til I returned? Returned? I wouldn’t return here if you paid me!! After some back & forth & her trying to justify I was told it would be a 40 min wait FOR THREE DESSERTS, I eventually got a refund. Again, no apology. No other member of staff or management to jump in & apologise. In fact the staff look miserable being there. If your looking for a nice cosy pub with some good grub & friendly service then do not go here! Utterly...

My family booked a table for 18. This was to celebrate my grandsons 11th Birthday on 23 December. On arriving we were directed to an upstairs room. This was a struggle for my granddad who is 92. He had to climb the stairs. The room was absolutely freezing. We ask for the heating to be put on and was met with an attitude from a young member of staff. She replied, that she could not put it on. That's it! My granddad is 92. Again, " can't do" Nobody, attended us and we were left on our own. The same young girl came upstairs 30 minute later. Went to all the grandchildren and asked for ID on all the children. My eldest, who is 6'7" and is 23. Said, to the young girl, "do I not look older enough?" She said, you look barely out of the womb" discusting attitude. They started to bring the startes out 45minutes later. My 20 year old Grandson, started to eats his and found a snail climbing up the small pot. There was slime all over the food. Only about 4 had received their starters. We took photos and went to complain. We was met with accusations that we had planted the snail, again from the same young girl. We said, "check you cameras and surely if we had, then we would do it at the end of the night before paying. Absolutely, absurd attitude So we just left. They need to get rid of that member of staff. Will never...